# Tungsten Diamond > A resilience framework developed by Fixinc that simplifies complex corporate resilience concepts into a structured model covering planning, response, and return to business as usual. *This content is available in full at: https://www.fixinc.io/tungsten-diamond* The Tungsten Diamond is a framework for corporate resilience designed to simplify complex concepts and ensure nothing critical is missed. It reflects global best practices while remaining flexible enough to adapt to any organisation. Every Fixinc service and discipline maps to this model, providing visibility into current resilience maturity and identifying gaps. ## Framework Structure The Tungsten Diamond organises resilience activities into three interconnected phases that form a continuous cycle. ### Phase 1: Planning Planning is where the foundations of corporate resilience are built. This phase includes key activities such as business continuity, crisis management, IT disaster recovery, and incident planning. **Key Characteristics:** - Activities are ongoing disciplines carried out and refined over time - Engages teams across the organisation - Maps critical risks and develops practical, validated strategies - Mature organisations revisit these disciplines annually - Adjustments made for new threats, resource changes, and evolving business goals In the Tungsten Diamond, planning forms the base of the model, providing the structured foundation that supports all other phases. - [Resilience Services](https://docs.fixinc.io/services.md): Overview of planning services available ### Phase 2: Response When disruption occurs, the response phase activates. This phase tests the quality of planning under real pressure through leadership, communication, and coordination. **Response Capabilities:** - Activation of crisis teams - Stakeholder notification - Incident management coordination - Emergency communications - Pre-assigned roles and responsibilities Organisations that prepare effectively can manage incidents calmly and maintain operational control. Tools and disciplines supporting this phase include emergency notifications, advisory support, and defined response protocols. - [Advisory Board](https://docs.fixinc.io/advisory-board.md): On-call expert support during active incidents - [F24 ENS+](https://docs.fixinc.io/technology/f24.md): Emergency notification and crisis management platform ### Phase 3: Business as Usual The return to business as usual is an opportunity to assess what happened, what worked, and what must change. This phase focuses on lessons learned, continuous improvement, and embedding resilience into organisational culture. **Post-Incident Activities:** - Lessons learned documentation - Plan updates based on incident findings - Cultural reinforcement of resilience practices - Preparation for future disruptions In the Tungsten Diamond, business as usual is not an endpoint but a reset that feeds back into the planning cycle, building long-term maturity. ## Practical Application The Tungsten Diamond was created to help teams cut through the complexity of resilience. The model is designed to be easy to adopt, simple to communicate, and built for long-term impact. ### Respond with Confidence When disruption occurs, the framework's upper layers focus on structured, coordinated response from executive decisions through to team-level action. Tools such as F24, defined roles, and real-time communications bring planning to life under pressure. ### Stronger Return to Operations The framework ensures lessons are captured after every disruption, plans are updated, and organisational culture is strengthened. The goal is returning to operations quickly while being better prepared for future incidents. ### Practical Planning The planning phase includes disciplines such as: - [Business Continuity](https://docs.fixinc.io/service/business-continuity.md): Organisational resilience planning and documentation - [Crisis Management](https://docs.fixinc.io/service/crisis-management.md): Leadership response frameworks and protocols - [IT Disaster Recovery](https://docs.fixinc.io/service/itdr.md): Technology recovery planning and testing For organisations seeking sector leadership, planning activities can align with ISO accreditation and industry standards. ## Planning Services Services that support the planning phase of the Tungsten Diamond: **Organisational Resilience:** - [Business Continuity](https://docs.fixinc.io/service/business-continuity.md): Continuity planning and documentation - [Emergency Management](https://docs.fixinc.io/service/emergency-management.md): Emergency response procedures - [Crisis Management](https://docs.fixinc.io/service/crisis-management.md): Crisis leadership frameworks - [ITDR](https://docs.fixinc.io/service/itdr.md): IT disaster recovery planning **Training and Exercise:** - [Scenario Exercises](https://docs.fixinc.io/service/scenario-exercise.md): Simulation-based validation activities - [Team and Program Training](https://docs.fixinc.io/service/resilience-training.md): Skills development for response teams **Compliance:** - [ISO 22301:2019 BCM Systems](https://docs.fixinc.io/service/iso22301.md): International standard alignment **Other Planning Services:** - [Threat Intelligence](https://docs.fixinc.io/disciplines/threat-intelligence-and-analysis.md): Risk monitoring and analysis ## Response Tools Tools and services that support the response phase of the Tungsten Diamond: - [FACT24 ENS+](https://docs.fixinc.io/technology/f24.md): Emergency notification system for tactical response - [BIA Software](https://docs.fixinc.io/technology/business-impact-analysis.md): Business impact analysis platform for operational support - [Advisory Board](https://docs.fixinc.io/advisory-board.md): Expert guidance for strategic decision-making during incidents ## Related Resources - [Resilience Services](https://docs.fixinc.io/services.md): Full catalogue of services aligned to the Tungsten Diamond - [Disciplines](https://docs.fixinc.io/disciplines.md): Specific resilience activities and methodologies --- **View this page online:** https://www.fixinc.io/tungsten-diamond For program inquiries: [Contact Fixinc](https://www.fixinc.io/contact) | info@fixinc.org | +64 800 349 462