# Resilience Technology > Integrated resilience software tools supporting planning, exercising, and live crisis response across business continuity and incident management. *This content is available in full at: https://www.fixinc.io/technology* ## Overview Fixinc provides a suite of resilience-focused technology tools that support planning, exercising, and live response activities across business continuity, crisis management, IT disaster recovery, and emergency management. These tools are introduced when an organisation’s maturity and readiness justify them, and are implemented alongside advisory services so they integrate with existing processes and governance. Technology solutions include emergency notification platforms, AI-supported exercise environments, digital business impact analysis tools, online business continuity planning, and an integrated client portal for program delivery. Each tool is designed to be practical, avoid unnecessary complexity, and provide ongoing visibility into resilience posture. For related information on services and disciplines: - [Services](https://www.docs.fixinc.io/services.md): Overview of resilience and continuity offerings supported by technology. - [Disciplines](https://www.docs.fixinc.io/disciplines.md): Detailed view of specialised resilience disciplines that align to these tools. ## Technology Solutions Fixinc positions its technology as part of a broader resilience lifecycle rather than as standalone software. Tools are used to support analysis, planning, exercising, and operational response, and are always deployed with advisory input. The focus is on tools that support real work under pressure, such as rapid notifications, structured exercises, and live continuity management. Wherever possible, platforms are integrated so that data collected during analysis (for example, business impact analysis outputs) can be used directly in continuity plans, exercises, and incident response. Key platform categories include: - Emergency notifications and crisis management. - AI-enabled virtual exercising. - Digital business impact analysis (BIA). - Digital business continuity plans (BCP). - Client portal and advisory dashboards. ## Emergency Notification and Crisis Management - F24 / FACT24 ENS+ Fixinc uses F24, a European crisis and emergency notification platform, as its primary tool for mass notification and structured incident coordination. F24 (often referenced via its FACT24 ENS+ capability) is used to send rapid multi-channel alerts, coordinate crisis teams, and provide a structured environment for managing critical events. The platform supports targeted communications to defined groups, escalation workflows, and documentation of actions taken during an incident. It is used globally, including by a significant proportion of large listed European organisations. For more detail: - [F24 / FACT24 ENS+](https://www.docs.fixinc.io/technology/f24.md): Emergency notification and crisis management platform. ## Virtual Exercise Arcade (VEA) – AI-supported Exercising The Virtual Exercise Arcade (VEA) is Fixinc’s AI-enabled exercise environment for practising crisis and incident response. It provides a controlled virtual setting where teams can run realistic scenarios without the logistics of a full-scale physical exercise. VEA is designed to: - Test decision-making and coordination in realistic, evolving scenarios. - Surface gaps in plans, roles, and communication protocols. - Build confidence in incident and crisis teams through repeated practice. Scenarios can be customised to different sectors, risk profiles, and team structures. Outputs from exercises can be fed back into plans and training improvements. For more detail: - [Virtual Exercise Arcade (VEA)](https://www.docs.fixinc.io/technology/vea.md): AI-enabled scenario and exercise platform. # Digital Business Impact Analysis (BIA) Fixinc provides a digital business impact analysis tool that replaces spreadsheet-based approaches with a structured, centralised platform. The tool captures: - Critical business functions and processes. - Upstream and downstream dependencies. - Recovery time and recovery point objectives. - Impact tolerances across financial, operational, regulatory, and reputational dimensions. The BIA tool is designed to stay current over time, supporting iterative updates rather than one-off assessments. Data from the BIA can flow directly into continuity planning and risk reporting. For more detail: - [Business Impact Analysis technology](https://www.docs.fixinc.io/technology/business-impact-analysis.md): Digital BIA platform features. ## Digital Business Continuity Plans (BCP) Fixinc offers an online business continuity plan solution that converts static documents into a living, operational hub. The digital BCP environment is intended to: - Centralise plans, key contacts, playbooks, and workflows. - Link directly to business impact analysis data. - Enable updates, reviews, and validation tracking in one place. - Support use during real incidents by being easy to navigate under pressure. The BCP platform is structured to align plans with actual organisational processes rather than generic templates. It supports version control, accountability for actions, and alignment with regulatory expectations. For more detail: - [Digital Business Continuity Plans](https://www.docs.fixinc.io/technology/online-business-continuity-plans.md): Online BCP capabilities and structure. ## Client Portal and Advisory Board Dashboard Fixinc provides a client portal that consolidates program-related information into a single view. Through this portal, clients can: - Track project and program progress. - Access deliverables, reports, and key working documents. - Manage proposals, invoices, and engagement scope. - Communicate directly with Fixinc Advisors. An associated Advisory Board dashboard supports structured discussions on resilience posture, priorities, and decision-making, helping governance groups maintain oversight of resilience programs. For more detail: - [Client Portal & Advisory Board](https://www.docs.fixinc.io/technology/client-portal.md): Platform for program visibility and governance. - [Advisory Board](https://www.docs.fixinc.io/advisory-board.md): Governance and oversight service model. ## Technology Across the Resilience Lifecycle Fixinc structures its technology offering across three main layers of the resilience lifecycle: response, planning, and operational analysis. Each layer is anchored to a primary tool and supported by advisory services. ### Response Layer – Emergency Communication and Coordination The response layer focuses on tools that are used during active incidents and crises. F24 / FACT24 ENS+ is central here, providing: - Multi-channel alerting to predefined teams and stakeholders. - Escalation and acknowledgement workflows. - Structured logging of decisions and actions. This layer is used to manage emergencies where time, clarity, and reach are critical. Technology is configured to reflect the organisation’s incident management structures and escalation paths. For more detail: - [F24 / FACT24 ENS+](https://www.docs.fixinc.io/technology/f24.md): Emergency notification and incident coordination. ### Planning Layer – Exercises and Scenario Testing The planning layer is focused on testing and refining plans before real events. VEA supports: - Regular, scalable exercises without major logistical overhead. - Scenario-based testing of plans, communication, and decision pathways. - Structured feedback and lessons-learned capture. Exercises can be aligned with regulatory requirements, audit expectations, or internal maturity goals. They are often combined with advisory-led workshops, coaching, and debriefs. For more detail: - [Virtual Exercise Arcade (VEA)](https://www.docs.fixinc.io/technology/vea.md): Virtual exercise environment. ### Operational Layer – Analysis and Program Management The operational layer covers ongoing analysis, planning, and program oversight. Key tools include: - Digital Business Impact Analysis platform. - Digital Business Continuity Plan solution. - Client portal and advisory dashboards. Together, these tools provide a current, integrated view of critical functions, dependencies, resilience measures, and program status. They shift resilience from sporadic project work to a managed, ongoing capability. For more detail: - [Digital Business Continuity Plans](https://www.docs.fixinc.io/technology/online-business-continuity-plans.md): Plan management. - [Client Portal](https://www.docs.fixinc.io/technology/client-portal.md): Program visibility and governance. ## Principles for Technology Delivery Fixinc follows several consistent principles in how it introduces and supports technology: ### Tailored to Readiness Technology is only introduced when it aligns with an organisation’s maturity, resources, and strategic objectives. This helps avoid tools that are purchased but not used effectively. Readiness is usually assessed through discovery conversations or structured health checks. For organisations assessing their starting point: - [Consultations](https://www.docs.fixinc.io/consultation.md): Structured discovery and health check engagements. ### Embedded into Existing Programs Each tool is mapped to specific phases of the resilience lifecycle so that it supports, rather than replaces, established governance and processes. This includes aligning platforms to: - Existing incident management structures. - Business continuity frameworks. - IT disaster recovery and emergency management procedures. For context on related frameworks: - [Business Continuity](https://www.docs.fixinc.io/service/business-continuity.md): Continuity frameworks and plans. - [ITDR](https://www.docs.fixinc.io/service/itdr.md): IT disaster recovery fundamentals. - [Emergency Management](https://www.docs.fixinc.io/service/Emergency-Management.md): Emergency response alignment. ### Supported by Practitioners Tools are implemented and supported by advisors with significant experience in crisis management, business continuity, ITDR, and emergency response. Clients are not expected to self-implement complex tools without guidance. Typical support includes: - Structured onboarding and configuration. - Training sessions tailored to roles (executives, incident managers, coordinators). - Ongoing assistance during tests, exercises, and real events. For related training and capability building: - [Resilience Training](https://www.docs.fixinc.io/service/resilience-training.md): Training programs aligned to technology use. - [Executive Resilience Training](https://www.docs.fixinc.io/service/executive-resilience-training.md): Leadership-focused support for decision-making under pressure. ## Experience, Expertise, and Support Fixinc’s technology solutions are informed by more than a decade of designing and running resilience programs across sectors including government, utilities, education, finance, and critical infrastructure. Tools are shaped by what has worked during real disruptions, not just compliance checks or theoretical models. Key characteristics of the technology offering include: - **Experience:** Advisors have supported resilience programs during significant incidents, natural disasters, and operational outages. - **Expertise:** Tools are designed around advisory insights, not purely vendor feature sets. - **Operational focus:** Emphasis is placed on what functions under pressure, including clear interfaces, structured escalations, and logging. - **Support model:** Clients receive onboarding, contextual training, and ongoing assistance from the same practitioners who helped design their broader programs. For information about Fixinc’s advisory model and team: - [About Fixinc](https://www.docs.fixinc.io/about.md): Firm background and operating philosophy. ## Example Use Cases and Sectors Fixinc technology is applied across a wide range of organisations, from large enterprises to public sector entities and rapidly growing technology companies. Use cases include: - Critical infrastructure providers using F24 to coordinate emergency response across distributed sites. - Councils and local authorities using notification tools and exercises to improve incident coordination. - Universities and education providers using BIA and BCP platforms to map critical services and maintain operations. - Financial institutions aligning digital BIA and continuity tools with regulatory frameworks such as CPS 230 or ISO 22301. - Technology and software organisations embedding IT disaster recovery plans into digital platforms to reduce downtime and improve incident transparency. For sector-specific perspectives: - [Industries](https://www.docs.fixinc.io/industries.md): Sector coverage and tailored resilience approaches. - [Case Studies](https://www.docs.fixinc.io/case-studies.md): Examples of how tools and advisory programs are applied in practice. --- **View this page online:** https://www.fixinc.io/technology For program inquiries: [Contact Fixinc](https://www.fixinc.io/contact) | info@fixinc.org | +64 800 349 462