# Crisis Management > Strategic planning, coordination, and execution of activities to navigate and mitigate the impact of unexpected events or emergencies that threaten organisational operations, reputation, people, or stakeholders. *This content is available in full at: https://www.fixinc.io/service/crisis-management* Crisis Management equips organisations to handle high-pressure situations effectively, protecting people, operations, and reputation. It involves strategic planning, real-time response, and leadership development to ensure teams can navigate crises with confidence and control. Crisis management involves identifying potential crises, establishing response protocols, mobilising resources, communicating with stakeholders, making critical decisions under pressure, and initiating recovery processes. The objective is to minimise harm, maintain business continuity, protect reputation, and restore normal operations as swiftly as possible. Crisis management requires proactive preparation, swift response, clear leadership, effective communication, and adaptable problem-solving to ensure resilience in the face of adversity. ## Crisis Management Disciplines A modular approach to building a Crisis Management program. Five disciplines form the foundation of a mature Crisis Management capability. Each discipline can be adopted individually but typically forms part of a comprehensive program. ### Crisis Management Team Development In a crisis, structure matters. Team Development ensures the right people know their role and how to execute it effectively. - [Crisis Management Team Development](https://docs.fixinc.io/disciplines/crisis-management-team-development.md): Establishing roles, responsibilities, and team structures for crisis response. ### Crisis Management Strategy Development Before the response, there needs to be a strategy. This discipline covers the thinking that makes leadership work under pressure. - [Crisis Management Strategy Development](https://docs.fixinc.io/disciplines/crisis-management-strategy-development.md): Strategic frameworks for crisis decision-making. ### Crisis Management Plan A crisis plan prepares organisations to lead through uncertainty. Advisors help build Crisis Management Plans that are agile and reliable. - [Crisis Management Plan](https://docs.fixinc.io/disciplines/crisis-management-plan.md): Documentation and procedures for crisis response. ### Crisis Management Training Training designed to build calm, confident leadership when situations feel out of control. - [Crisis Management Training](https://docs.fixinc.io/disciplines/crisis-management-training.md): Capability development for crisis response teams. ### Crisis Management Scenario Exercise Pressure-tested planning in a safe, controlled environment. Real crisis scenarios prepare teams for actual incidents. - [Crisis Management Scenario Exercise](https://docs.fixinc.io/disciplines/crisis-management-scenario-exercise.md): Simulated exercises to validate crisis response capabilities. ## Program Integration Crisis Management integrates with the broader organisational resilience framework: - **Phase**: Crisis Management is the Planning Phase of the [Tungsten Diamond](https://docs.fixinc.io/tungsten-diamond.md) lifecycle - **Maturity**: Crisis Management involves 5 [Disciplines](https://docs.fixinc.io/disciplines.md) to reach full maturity - **Maintenance**: Crisis Management makes up a third of the [Maintenance Program](https://docs.fixinc.io/maintenance-program.md) offering - **Start**: Begin a Crisis Management program within 48 hours through the [Consultation](https://docs.fixinc.io/consultation.md) package ## The Tungsten Diamond When assessing the maturity of Crisis Management capabilities, measurement occurs against the Tungsten Diamond model. This diagram maps the full corporate resilience spectrum from compliance and planning through to real-time response and technology. The [Advisory Board](https://docs.fixinc.io/advisory-board.md) supports the end response, while the Directory and Resilience Services provide ongoing access to [tools](https://docs.fixinc.io/technology.md), insights, and partnerships needed to strengthen planning. - [Tungsten Diamond](https://docs.fixinc.io/tungsten-diamond.md): Framework for measuring and developing organisational resilience. ## Technology Platform ### F24 Emergency Notifications F24 is the platform for emergency notification and crisis management. It enables rapid, multi-channel communication during critical events, ensuring teams receive timely alerts and can coordinate effectively. - [F24](https://docs.fixinc.io/technology/f24.md): Emergency notification and crisis management platform. ## Lead Advisor Brad Law is Fixinc's Global Head of Consulting with over 30 years in business continuity, IT, and crisis leadership across the UK, Europe, Asia, and Oceania. He is the architect behind the Tungsten Diamond framework and has supported governments, banks, universities, and utilities through real-world crises. **Experience**: - 32 years of incident management and business continuity experience including serving in the British Army - Frontline crises to boardroom strategy across four continents and major sectors - Actionable advice grounded in real events - [Book a consultation](https://docs.fixinc.io/consultation.md): Schedule a consultation with the advisory team. ## Frequently Asked Questions **How do we begin working with Fixinc?** Start with an initial consultation to understand needs and objectives through a 45-minute discovery call. This is followed by a digital proposal outlining recommended services, approach, timeframes, and investment required. A detailed project plan is developed based on agreed priorities. Once signed, an engagement meeting is conducted within a 4-week window, and then the program begins. **How do you ensure program adoption across the organisation?** A combination of engagement strategies including stakeholder workshops, training sessions, communication campaigns, and practical exercises builds awareness and capability across all levels of the organisation. Relationships with key team members through email campaigns, one-on-one meetings, and professional networking build trust and uncover issues or ideas. **Do you provide ongoing support after the program is implemented?** Ongoing support is a core service offering outcome. Fixinc seeks to build long-term partnerships with individuals and organisations. This allows deep integration into organisational fabric and threat landscape, relationship building with continuous availability for support, and accountability for continuous resilience capability growth. **What information is needed to get started?** Initially, understanding of current resilience capabilities, regulatory obligations, key risks, and strategic objectives is required. A detailed information request is provided once engagement scope is agreed via the client portal. **How do services help organisations become more resilient?** Comprehensive services help organisations prepare for, respond to, and recover from disruptions through integrated approaches to emergency management, crisis management, IT disaster recovery, and business continuity planning. Programs align with international standards and local regulatory requirements while simplifying how organisations plan and respond to threats. **How long does it take for a program to be rolled out?** Streamlined project management processes utilise technology to create implementation plans that make every step seamless. External factors such as team availability for meetings may impact time. Typically, a single program can take between 5 weeks and 3 months. **What ROI can organisations expect from implementing these programs?** While ROI varies, organisations typically see benefits through reduced impact of disruptions, improved stakeholder confidence, competitive advantage, and reduced insurance premiums. Case studies demonstrating value realisation are available. **What types of organisations do you typically work with?** Specialisation in serving medium to large-sized organisations across New Zealand, Australia, and Malaysia in both public and private sectors. Clients include financial institutions, government agencies, healthcare providers, and major corporations. - [Industries](https://docs.fixinc.io/industries.md): Full list of industries serviced. **How do you approach Crisis Management training?** Crisis Management training is tailored to response teams, executive teams, and Crisis Management Teams. Training focuses on decision-making under pressure, stakeholder communication, reputation management, crisis communications training, and exercises. Real-world scenarios and practical tools and technology for crisis leadership are provided. **What is the difference between crisis management and incident management?** Crisis management focuses on strategic decision-making for significant disruptions, while incident management deals with operational responses to localised issues. Policies, processes, and capabilities for each discipline are established and seamlessly aligned to ensure synergy across response capability. ## Related Service **Emergency Management**: Build strong Emergency Management response plans and programs, create confident teams, design professional evacuation plans, and integrate with response technology. - [Emergency Management](https://docs.fixinc.io/service/Emergency-Management.md): Emergency response planning and programs. --- **View this page online:** https://www.fixinc.io/service/crisis-management For program inquiries: [Contact Fixinc](https://www.fixinc.io/contact) | info@fixinc.org | +64 800 349 462