# Incident Management > Structured approach to detecting, responding to, and resolving operational disruptions through documentation, training, technology, and exercises to build organisational resilience maturity. *This content is available in full at: https://www.fixinc.io/service/Incident-Management* Incident Management provides a structured approach to detecting, responding to, and resolving operational disruptions. It helps organisations minimise impact, restore normal operations quickly, and learn from each event to improve future resilience. Fixinc can help your organisation grow competitive and effective Incident Management maturity in as little as six months through documentation reviews, training, technology, and exercises. ## Incident Management Disciplines To support organisations in achieving true resilience, Fixinc provides 6 Incident Management Disciplines that would, if validated annually, ensure true resilience. Each discipline can be adopted individually but in most cases will form the majority of your Incident Management programme with Fixinc. When you first engage Fixinc, we review the progress of each of these Disciplines within your organisation to determine your current capability. ### Incident Management Plan When an incident occurs, your team should not be asking "what's next?" - your plan should already have the answer. This module helps you build a clear, usable Incident Management Plan that gives structure, speed, and confidence in the moment. The focus is on plans people actually use rather than paperwork. - [Incident Management Plan](https://docs.fixinc.io/disciplines/incident-management-plan.md): Build clear, usable response plans. ### Incident Management Team Development In a high-pressure incident, your response is only as strong as the team behind it. This module builds the structure, clarity, and trust your incident management team needs to lead when the pressure is on. The team is shaped around your real world, not just a framework. - [Incident Management Team Development](https://docs.fixinc.io/disciplines/incident-management-team-development.md): Build team structure and trust for response leadership. ### Incident Management Team Training A response plan means nothing if the people running it have not trained for it. This module turns incident response roles into real-world capabilities, focused, confident, and ready to lead under pressure. Training is designed for what the job actually looks like in a live event. - [Incident Management Team Training](https://docs.fixinc.io/disciplines/incident-management-team-training.md): Build real-world response capabilities. ### Incident Management Training (CIMS) CIMS gives you the structure, but structure only works if people know how to use it. This module equips your team to confidently apply New Zealand's Coordinated Incident Management System (CIMS) in real-world scenarios. It bridges the gap between theory and practical response, tailored to your operations and industry. - [Incident Management Training](https://docs.fixinc.io/disciplines/incident-management-training.md): Apply CIMS in real-world scenarios. ### Incident Management Scenario Exercise This is a full-speed test of your incident response. Chaos is simulated in a safe space to build calm, capable teams. - [Incident Management Scenario Exercise](https://docs.fixinc.io/disciplines/incident-management-scenario-exercise.md): Test response under simulated pressure. ### Incident Management Exercise The first time your team manages an incident should not be during the real thing. This module simulates live response pressure in a safe but high-stakes environment, testing coordination, communication, and clarity under fire. It shows your people how to lead through incidents, not just test the plan. - [Incident Management Exercise](https://docs.fixinc.io/disciplines/incident-management-exercise.md): Simulate live response pressure and build leadership. ## Programme Approach Fixinc programmes focus on understanding your organisational maturity early, setting benchmarks and objectives, helping to create a culture of corporate resilience, and ensuring longevity and maturity. **Key Principles**: - Simplifying processes and going back to first principles - Standardising programmes so anyone at any time can adopt how you plan and respond to a disruption - Collaborative effort held together by strong and reliable communication - Focus on the people that make up Australian, New Zealand, and Malaysian businesses ## Tungsten Diamond Framework When Fixinc assesses the maturity of your Incident Management, it is measured against the Tungsten Diamond model. This diagram maps the full corporate resilience spectrum from compliance and planning through to real-time response and technology. Incident Management is the Planning Phase of the Tungsten Diamond lifecycle. - [Tungsten Diamond](https://docs.fixinc.io/tungsten-diamond.md): Learn more about the resilience framework. - [Advisory Board](https://docs.fixinc.io/advisory-board.md): Supports the end response phase. - [Technology](https://docs.fixinc.io/technology.md): Tools and platforms for strengthening planning. ## Programme Integration - **Phase**: Incident Management is the Planning Phase of the Tungsten Diamond lifecycle - **Maturity**: Incident Management involves 6 Disciplines to reach full maturity - **Maintenance**: Incident Management makes up a third of the Maintenance Programme offering - **Start**: Begin an Incident Management programme within 48 hours with a Consultation package Related links: - [Disciplines](https://docs.fixinc.io/disciplines.md): View all resilience disciplines. - [Maintenance Program](https://docs.fixinc.io/maintenance-program.md): Ongoing resilience support. - [Consultation](https://docs.fixinc.io/consultation.md): Start a programme quickly. ## Technology Solutions ### Digital Business Impact Analysis Online toolkit for conducting and managing business impact assessments integrated with advisory services. - [Digital Business Impact Analysis](https://docs.fixinc.io/technology/business-impact-analysis.md): Conduct digital business impact assessments. ### Client Portal and Advisory Board Access to the client portal and on-call advisory board for emergency notification and crisis management support. - [Client Portal](https://docs.fixinc.io/technology/client-portal.md): Access programme tools and documentation. ## Your Advisor **Brad Law** - Co-Founder and Global Head of Consulting Brad has over 30 years of incident management and business continuity experience including serving in the British Army. He is one of the region's most experienced resilience professionals with expertise across the UK, Europe, Asia, and Oceania. Brad is the architect behind the Tungsten Diamond framework and has supported governments, banks, universities, and utilities through real-world crises. **Experience**: - Led resilience programmes across four continents and every major sector - Provides actionable advice grounded in real events - Treats every session as an opportunity to help and demonstrate co-creation of resilience - [Book a Consultation](https://docs.fixinc.io/consultation.md): Schedule time with Brad. ## Frequently Asked Questions **How do we begin working with your organisation?** Start with an initial consultation to understand your needs and objectives through a 45-minute discovery call. This is followed by a digital proposal outlining recommended services, approach, timeframes, and investment required. A detailed project plan is then developed based on agreed priorities. Once signed, an engagement meeting is conducted within a 4-week window, and then the programme begins. **How do you ensure programme adoption across the organisation?** A combination of engagement strategies is used including stakeholder workshops, training sessions, communication campaigns, and practical exercises to build awareness and capability across all levels of the organisation. Relationships are built with key members of your team through email campaigns, one-on-one meetings, and LinkedIn connections. **Do you provide ongoing support after the programme is implemented?** Yes, ongoing support is a core service offering outcome. Fixinc seeks to build lifelong partnerships with individuals and organisations to integrate into your organisation's fabric and threat landscape, build relationships where support is always available, and hold accountability for continuous resilience capability growth. **What makes Fixinc different from other resilience solutions?** The simplicity of programmes. Resilience can be a simple, modern skill developed through building a culture of resilience and removing the noise of bulky plans and poor technology. **How long does it typically take to implement a comprehensive resilience programme?** Implementation timeframes vary based on organisation size and complexity, typically ranging from 6-9 months. A detailed project plan with milestones is provided and implementation can be phased to address priority areas first. The quickest programme rollout was 4.5 weeks. **How does Fixinc customise resilience programmes for different industries?** Programmes are tailored based on industry-specific risks, regulatory requirements, and business goals through detailed assessments and expert consultations. Hundreds of millions of threat intelligence data sets through technology partnerships enable tailored programmes for each organisation in any industry. **What information do you need from us to get started?** Initially, understanding of your current resilience capabilities, regulatory obligations, key risks, and strategic objectives is required. A detailed information request is provided via the client portal once scope of engagement is agreed. **How do you determine the cost of your services?** Pricing is based on the scope of services required, organisation size, and complexity of requirements. All activities start from a base investment. Detailed proposals with clear deliverables are provided and engagements can be structured to align with budget constraints. Typical client base has an annual business continuity budget of $45,000 or an entire resilience programme of between $55,000 and $100,000. **How do your services help organisations become more resilient?** Comprehensive services help organisations prepare for, respond to, and recover from disruptions through integrated approaches to emergency management, crisis management, IT disaster recovery, and business continuity planning aligned with international standards and local regulatory requirements. Programmes get into the heart of your culture and continuously identify ways to simplify how you plan and respond to threats. **How long does it take for a programme to be rolled out?** Streamlined project management processes and technology create implementation plans that make every step seamless. External factors like getting your team involved with meetings may impact time. Typically, a single programme can take between 5 weeks and 3 months. **What ROI can organisations expect from implementing these programmes?** ROI varies but organisations typically see benefits through reduced impact of disruptions, improved stakeholder confidence, competitive advantage, and reduced insurance premiums. Case studies demonstrating value realisation are available. **What types of organisations do you typically work with?** Fixinc specialises in serving medium to large-sized organisations across New Zealand, Australia, and Malaysia in both public and private sectors. Clients include financial institutions, government agencies, healthcare providers, and major corporations. - [Industries](https://docs.fixinc.io/industries.md): View all industries serviced. **What is the difference between crisis management and incident management?** Crisis management focuses on strategic decision-making for significant disruptions, while incident management deals with operational responses to localised issues. Policies, processes, and capabilities are established to handle each discipline with seamless alignment across response capability. **How much does a typical programme cost?** In most cases, programmes start from $10,000 AUD. Reviews are as little as a few thousand. An initial quote can be provided within the same day of enquiry. Long-term partnerships are valued at Fixinc, so budget restraints can be accommodated. ## Related Service **Emergency Management** Build strong Emergency Management response plans and programmes, create confident teams, design professional evacuation plans, and couple it all together with leading response technology. - [Emergency Management](https://docs.fixinc.io/service/Emergency-Management.md): Next service in the resilience portfolio. --- **View this page online:** https://www.fixinc.io/service/Incident-Management For program inquiries: [Contact Fixinc](https://www.fixinc.io/contact) | info@fixinc.org | +64 800 349 462