# Utilities Resilience Programs > Tailored business continuity and emergency management solutions for utilities organisations to safeguard infrastructure and service delivery against power outages, natural disasters, and regulatory challenges. *This content is available in full at: https://www.fixinc.io/industries/utilities* Fixinc provides utilities with tailored business continuity and emergency management solutions to safeguard infrastructure and service delivery. Programs focus on critical capabilities like operational recovery, compliance alignment, and effective incident management to ensure resilience against power outages, natural disasters, and regulatory challenges. The utilities industry faces unique challenges, from natural disasters and infrastructure failures to regulatory compliance and technological disruption. Fixinc resilience solutions begin with a comprehensive review of current processes, eliminating unnecessary complexities to ensure business continuity plans are efficient, streamlined, and adaptable. Leveraging ISO 22301:2019 standards, Fixinc designs tailored programs that safeguard critical infrastructure and service delivery. Through scenario exercises, emergency management training, and ITDR strategies, teams are prepared to respond confidently to incidents, minimise downtime, and protect public trust. ## Program Approach **01. Solution**: Tailored programs aligned to real-world operational risks **02. Service**: Support in business continuity, crisis management, ITDR and more **03. Client**: From frontline to boardroom, solutions that scale with your organisation **04. Launch**: Rapid onboarding with no unnecessary complexity, built to show value quickly ## Resilience Programs for Utilities With a focus on continuous improvement that keeps up with an evolving threat landscape, effective activity is constantly occurring across all program areas. ### Emergency Management Build strong emergency management response plans and programs, create confident teams, design professional evacuation plans, and integrate leading response technology. - Includes 7 disciplines - [Explore Emergency Management](https://docs.fixinc.io/service/Emergency-Management.md) ### Crisis Management Design, review, and create crisis management plans. Validate them and test through scenario exercises. Build and maintain effective crisis management programs. - Includes 5 disciplines - [Explore Crisis Management](https://docs.fixinc.io/service/crisis-management.md) ### ITDR Information Technology Disaster Recovery (ITDR) plans help assess the severity of situations, activate teams, and select the right recovery strategy. - Includes 15 disciplines - [Explore ITDR](https://docs.fixinc.io/service/itdr.md) ### Incident Management From documentation reviews to training, technology and exercises, grow competitive and effective incident management maturity in as little as six months. - Includes 6 disciplines - [Explore Incident Management](https://docs.fixinc.io/service/Incident-Management.md) ### Desktop Scenario Exercise No program or plan is ready until it is validated. Put teams through safe, realistic scenarios, explore gaps, and build significant resilience. - [Explore Desktop Scenario Exercise](https://docs.fixinc.io/service/scenario-exercise.md) ### Validation Exercise Fixinc tests strategies rather than just writing them. Validation activities give people the skills, confidence, and structure to respond when it counts. - Includes 5 disciplines - [Explore Validation Exercise](https://docs.fixinc.io/service/validation.md) ### Resilience Training Service training ensures resilience programs are expertly delivered, driving team alignment, stakeholder buy-in, and a stronger organisational resilience culture. - Includes 2 disciplines - [Explore Resilience Training](https://docs.fixinc.io/service/resilience-training.md) ### ISO 22301:2019 Security and Resilience ISO 22301:2019 is the ultimate standard for business continuity, proving commitment to resilience. Fixinc helps achieve and maintain certification with tailored frameworks, training, and expert guidance. - Includes 10 disciplines - [Explore ISO 22301:2019](https://docs.fixinc.io/service/iso22301.md) ### Executive Resilience Training Train leadership teams, executive teams, or board members on fundamentals of advanced personal and corporate resilience techniques as well as the organisation's entire policies and procedures to disruption. - Includes 10 disciplines - [Explore Executive Resilience Training](https://docs.fixinc.io/service/executive-resilience-training.md) ### New Zealand CIMS Strengthen team crisis coordination with certified CIMS 3rd Edition training. Learn how to operate within New Zealand's national response framework, improve inter-agency collaboration, and manage incidents with clarity and control. - Includes 4 disciplines - [Explore New Zealand CIMS](https://docs.fixinc.io/service/new-zealand-cims.md) ### Business Continuity Evolve organisational resilience with a Fixinc Business Continuity Program. Coverage includes the full business continuity lifecycle including Business Impact Analysis (BIA), Business Continuity Plans, Scenario Exercises, and more. - Includes 8 disciplines - [Explore Business Continuity](https://docs.fixinc.io/service/business-continuity.md) ## Operating Locations Fixinc operates across Australia, New Zealand, and Malaysia with offices and service delivery in key cities. ### Australia **Melbourne**: With its diverse industries and cultural significance, Melbourne needs strategies to handle threats like climate events and urban density challenges. - [Contact Melbourne office](https://docs.fixinc.io/contact/melbourne.md) **Sydney**: As Australia's financial powerhouse, Sydney's continuity hinges on managing risks like cyber threats and infrastructure strain. - [Contact Sydney office](https://docs.fixinc.io/contact/sydney.md) **Brisbane**: A growing city with a focus on logistics, Brisbane benefits from resilience plans to combat flooding and supply chain risks. - [Contact Brisbane office](https://docs.fixinc.io/contact/brisbane.md) ### New Zealand **Auckland**: As New Zealand's commercial hub, Auckland faces risks like infrastructure strain and severe weather events, making robust business continuity essential for resilience and economic stability. - [Contact Auckland office](https://docs.fixinc.io/contact/auckland.md) **Wellington**: The political and cultural heart of New Zealand, Wellington's earthquake risk highlights the need for resilient plans to protect government and creative industries. - [Contact Wellington office](https://docs.fixinc.io/contact/wellington.md) ## Frequently Asked Questions ### How do we begin working with Fixinc? Start with an initial consultation to understand needs and objectives through a 45-minute discovery call. This is followed by a digital proposal outlining recommended services, approach, timeframes, and investment required. A detailed project plan is then developed based on agreed priorities. Once signed, an engagement meeting is conducted within a 4-week window, and then the program begins. ### How do you ensure program adoption across the organisation? Fixinc uses a combination of engagement strategies, including stakeholder workshops, training sessions, communication campaigns, and practical exercises to build awareness and capability across all levels of the organisation. Relationships are built with key team members through email campaigns, one-on-one meetings, and connecting over LinkedIn to build trust and uncover issues or ideas from colleagues. ### Do you provide ongoing support after the program is implemented? Yes, and in fact, it is the core service offering outcome. Fixinc seeks to build lifelong partnerships with individuals and organisations. This allows deep integration into the fabric of the organisation and threat landscape, builds relationships where advisors are always available to support, and holds accountability to ensure resilience capability is continuously growing. ### What kind of outcomes can we expect from your services? Clear documentation, trained teams, and validated plans. More than that, organisations walk away with confidence in their program and real-world readiness across people, processes, and systems. ### What makes Fixinc different from other resilience solutions? First and foremost, it is the simplicity of programs. Fixinc believes that resilience can be a simple, modern skill developed through building a culture of resilience and removing the noise of bulky plans and poor technology. ### What information do you need from us to get started? Initially, understanding of current resilience capabilities, regulatory obligations, key risks, and strategic objectives is needed. A detailed information request is provided once scope of engagement is agreed via the client portal. ### What happens after the initial engagement is complete? Fixinc does not disappear after delivery. Through the Loyalty Program and Maintenance model, Fixinc stays connected, reviews evolving risks, and makes ongoing improvements so resilience remains future-proof. ### How long does it take for a program to be rolled out? The team focuses heavily on streamlined project management processes. Own technology is utilised to create implementation plans that make every step seamless. External factors like getting teams involved with meetings may impact time, but techniques are available to speed this up. Typically, a single program can take between 5 weeks and 3 months. ### Do you offer one-off services or long-term programs? Fixinc specialises in long-term resilience through the Maintenance Program, but also offers short-term engagements. Most clients begin with a single service and scale into a full partnership. ### What makes Fixinc different from traditional consulting firms? Fixinc is not a tick-box consultancy. The approach combines deep industry experience with modern, tech-enabled tools to deliver practical, scalable resilience programs. No bloated teams, no unnecessary delays, just results. ### How quickly can you start working with us? Depending on the scope, discovery and implementation can begin within 1 to 2 weeks. For urgent validation activities or crisis support, mobilisation can happen even faster. ### How much does a typical program cost? In most cases, programs start from $10,000 AUD. However, reviews are as little as a few thousand. After establishing scope of work and requirements, an initial quote can be provided within the same day of enquiry. Fixinc believes in long-term partnerships, so if budgets are a restraint, flexible arrangements are available. ## Related Links - [All Services](https://docs.fixinc.io/services.md): Overview of all Fixinc resilience services - [All Disciplines](https://docs.fixinc.io/disciplines.md): Complete list of resilience disciplines offered - [Case Studies](https://docs.fixinc.io/case-studies.md): Examples of client engagements and outcomes - [Maintenance Program](https://docs.fixinc.io/maintenance-program.md): Three-year structured resilience program - [About Fixinc](https://docs.fixinc.io/about.md): Company background and team information --- **View this page online:** https://www.fixinc.io/industries/utilities For program inquiries: [Contact Fixinc](https://www.fixinc.io/contact) | info@fixinc.org | +64 800 349 462