# Software and IT Services > Resilience services designed for the software and IT services sector, addressing cyber threats, system failures, and operational continuity through ITDR solutions aligned with ISO 22301:2019 standards. *This content is available in full at: https://www.fixinc.io/industries/software-and-it-services* The fast-paced software and IT services sector requires robust resilience against cyberattacks, system outages, and evolving threats. Fixinc reviews and simplifies business continuity frameworks, focusing on ITDR solutions to minimise downtime and protect client data. Through scenario exercises and tailored crisis management strategies, organisations are empowered to respond effectively and keep operations running smoothly. Fixinc equips the software and IT services sector with ITDR solutions, aligning with ISO 22301:2019 standards to address cyber threats and system failures. By strengthening crisis management capabilities, businesses can protect critical data, maintain uptime, and thrive in a digital-first landscape. ## Program Approach **01. Solution:** Tailored programs aligned to real-world operational risks. **02. Service:** Support in business continuity, crisis management, ITDR and more. **03. Client:** From frontline to boardroom, solutions that scale with organisational needs. **04. Launch:** Rapid onboarding with no unnecessary complexity, built to show value quickly. ## Resilience Programs for Software and IT Services With a focus on continuous improvement that keeps up with an evolving threat landscape, effective activity is constantly occurring. ### Emergency Management Build strong Emergency Management response plans and programs, create confident teams, design professional evacuation plans, and couple it all together with Europe's leading response technology. - Includes 7 disciplines - [Explore Emergency Management](https://docs.fixinc.io/service/Emergency-Management.md) ### Crisis Management Design, review, and create Crisis Management plans. Validate them and test through Scenario Exercises. Build and maintain the very best Crisis Management Programs. - Includes 5 disciplines - [Explore Crisis Management](https://docs.fixinc.io/service/crisis-management.md) ### ITDR Information Technology Disaster Recovery (ITDR) Plans help assess the severity of situations, activate teams, and select the right recovery strategy. - Includes 15 disciplines - [Explore ITDR](https://docs.fixinc.io/service/itdr.md) ### Incident Management From documentation reviews to training, technology and exercises, grow competitive and effective Incident Management maturity in as little as six months. - Includes 6 disciplines - [Explore Incident Management](https://docs.fixinc.io/service/Incident-Management.md) ### Desktop Scenario Exercise No program or plan is ready until it is validated. Put teams through safe, realistic scenarios, explore gaps, and build significant resilience. - [Explore Desktop Scenario Exercise](https://docs.fixinc.io/service/scenario-exercise.md) ### Validation Exercise Validation activities give people the skills, confidence, and structure to respond when it counts. - Includes 5 disciplines - [Explore Validation Exercise](https://docs.fixinc.io/service/validation.md) ### Resilience Training Service Training ensures resilience programs are expertly delivered, driving team alignment, stakeholder buy-in, and a stronger organisational resilience culture. - Includes 2 disciplines - [Explore Resilience Training](https://docs.fixinc.io/service/resilience-training.md) ### ISO 22301:2019 Security and Resilience ISO 22301:2019 is the ultimate standard for business continuity, proving commitment to resilience. Fixinc helps achieve and maintain certification with tailored frameworks, training, and expert guidance. - Includes 10 disciplines - [Explore ISO 22301:2019](https://docs.fixinc.io/service/iso22301.md) ### CPS 230 Compliance Fixinc is a boutique, Sydney based resilience consultancy that reviews current CPS 230 capability requirements helping organisations meet this new regulation within 5 to 10 weeks. - Includes 8 disciplines - [Explore CPS 230 Compliance](https://docs.fixinc.io/service/cps230.md) ### Executive Resilience Training Train leadership teams, executive teams, or board members on the fundamentals of advanced personal and corporate resilience techniques as well as the organisation's entire policies and procedures to disruption. - Includes 10 disciplines - [Explore Executive Resilience Training](https://docs.fixinc.io/service/executive-resilience-training.md) ### New Zealand CIMS Strengthen team crisis coordination with certified CIMS-3rd-Edition training. Learn how to operate within New Zealand's national response framework, improve inter-agency collaboration, and manage incidents with clarity and control. - Includes 4 disciplines - [Explore New Zealand CIMS](https://docs.fixinc.io/service/new-zealand-cims.md) ### Business Continuity Evolve organisational resilience journey with a Fixinc Business Continuity Program. Covering the full Business Continuity lifecycle including Business Impact Analysis (BIA), Business Continuity Plans, Scenario Exercises, and more. - Includes 8 disciplines - [Explore Business Continuity](https://docs.fixinc.io/service/business-continuity.md) ## Service Locations Fixinc operates across Australia, New Zealand, and Malaysia with offices in key cities. ### Australia **Sydney:** As Australia's financial powerhouse, Sydney's continuity hinges on managing risks like cyber threats and infrastructure strain. - [Contact Sydney office](https://docs.fixinc.io/contact/sydney.md) **Melbourne:** With its diverse industries and cultural significance, Melbourne needs strategies to handle threats like climate events and urban density challenges. - [Contact Melbourne office](https://docs.fixinc.io/contact/melbourne.md) ### New Zealand **Auckland:** As New Zealand's commercial hub, Auckland faces risks like infrastructure strain and severe weather events, making robust business continuity essential for resilience and economic stability. - [Contact Auckland office](https://docs.fixinc.io/contact/auckland.md) **Wellington:** The political and cultural heart of New Zealand, Wellington's earthquake risk highlights the need for resilient plans to protect government and creative industries. - [Contact Wellington office](https://docs.fixinc.io/contact/wellington.md) ### Malaysia **Kuala Lumpur:** As Malaysia's economic hub, Kuala Lumpur requires continuity strategies to mitigate cyber risks and infrastructure challenges in a fast-paced urban environment. - [Contact Kuala Lumpur office](https://docs.fixinc.io/contact/kuala-lumpur.md) ## Frequently Asked Questions **How quickly can you start working with us?** Depending on the scope, discovery and implementation can begin within 1-2 weeks. For urgent validation activities or crisis support, mobilisation can happen even faster. **How do we begin working with your organisation?** The process starts with an initial consultation to understand needs and objectives through a 45-minute discovery call. This is followed by a digital proposal outlining recommended services, approach, timeframes, and investment required. A detailed project plan is then developed based on agreed priorities. Once signed, an hours' engagement meeting is conducted within a 4 week window, and then the program begins. **How do you ensure program adoption across the organisation?** A combination of engagement strategies is used, including stakeholder workshops, training sessions, communication campaigns, and practical exercises to build awareness and capability across all levels of the organisation. Relationships are built with key team members through email campaigns, one on one meetings, and connecting over LinkedIn. This builds trust and typically uncovers issues or ideas from more introverted colleagues. **Do you provide ongoing support after the program is implemented?** Yes, and this is a core service offering outcome. Fixinc seeks to build lifelong partnerships with individuals and organisations. This allows deep integration into the very fabric of organisations and threat landscapes, building relationships where support is always available, and holding accountability to ensure resilience capability is continuously growing. **What makes Fixinc different from other resilience solutions?** First and foremost, it is the simplicity of programs. Many organisations and professionals are led to believe that the "threat landscape is evolving at an unprecedented rate", and whilst there is no legitimate data to support this claim, it only creates fear through marketing. Resilience can be a simple, modern skill developed through building a culture of resilience and removing the noise of bulky plans and poor technology. **Do you offer one-off services or long-term programs?** Specialisation is in long-term resilience through the Maintenance Program, but short-term engagements are also available. Most clients begin with a single service and scale into a full partnership. **What happens after the initial engagement is complete?** Fixinc does not disappear after delivery. Through the Loyalty Program and Maintenance model, connection is maintained, evolving risks are reviewed, and ongoing improvements are made so resilience remains future-proof. **What information do you need from us to get started?** Initially, understanding of current resilience capabilities, regulatory obligations, key risks, and strategic objectives is needed. A detailed information request is provided once scope of engagement is agreed via the client portal. **How long does it take for a program to be rolled out?** The team focuses heavily on streamlined project management processes using proprietary technology to create implementation plans that make every step seamless. External factors (like getting teams involved with meetings) may impact time, but techniques exist to speed this up. Typically, a single program can take between 5 weeks and 3 months. **What kind of outcomes can we expect from your services?** Clear documentation, trained teams, and validated plans. Beyond that, confidence in programs and real-world readiness across people, processes, and systems. **What makes Fixinc different from traditional consulting firms?** Fixinc is not an average tick-box consultancy. Deep industry experience is combined with modern, tech-enabled tools to deliver practical, scalable resilience programs. No bloated teams, no unnecessary delays, just results. **How much does a typical program cost?** In most cases, programs start from $10,000 AUD. However, reviews are as little as a few thousand. After establishing scope of work and requirements, an initial quote can be provided within the same day of enquiry to pinpoint a more appropriate fee. Long-term partnerships are valued at Fixinc, so if budgets are a restraint, arrangements can be made. ## Case Studies and Testimonials Fixinc has worked with inspiring organisations across multiple sectors: - [University of Adelaide](https://docs.fixinc.io/case-studies/university-of-adelaide.md) - [Port of Tauranga](https://docs.fixinc.io/case-studies/port-of-tauranga.md) - [Serko](https://docs.fixinc.io/case-studies/serko.md) - [Meridian](https://docs.fixinc.io/case-studies/meridian.md) - [Venues Otautahi](https://docs.fixinc.io/case-studies/venues-tautahi.md) - [Stride](https://docs.fixinc.io/case-studies/stride.md) - [EDL](https://docs.fixinc.io/case-studies/edl.md) - [Optus](https://docs.fixinc.io/case-studies/optus.md) - [OceanaGold](https://docs.fixinc.io/case-studies/oceanagold.md) - [Auckland Memorial War Museum](https://docs.fixinc.io/case-studies/auckland-memorial-war-museum.md) - [UTS](https://docs.fixinc.io/case-studies/uts.md) - [New Plymouth District Council](https://docs.fixinc.io/case-studies/new-plymouth-district-council.md) ## Related Links - [All Services](https://docs.fixinc.io/services.md): Overview of all resilience services offered - [All Disciplines](https://docs.fixinc.io/disciplines.md): Detailed breakdown of resilience disciplines - [About Fixinc](https://docs.fixinc.io/about.md): Company information and team profiles - [Maintenance Program](https://docs.fixinc.io/maintenance-program.md): Three-year structured resilience program --- **View this page online:** https://www.fixinc.io/industries/software-and-it-services For program inquiries: [Contact Fixinc](https://www.fixinc.io/contact) | info@fixinc.org | +64 800 349 462