# Public Administration Resilience > Resilience services for public administration organisations in Australia, New Zealand, and Malaysia, focusing on continuity, compliance, and effective community service delivery during disruptions. *This content is available in full at: https://www.fixinc.io/industries/public-administration* ## Overview Fixinc empowers public administration with resilience programs focused on continuity and compliance. Our solutions address governance disruptions and public service challenges, building capabilities in incident management, stakeholder communication, and regulatory readiness. In public administration, maintaining services during disruptions is critical. Fixinc helps simplify complex response frameworks, aligning them with ISO 22301:2019 to ensure compliance and efficiency. Through tailored scenario exercises and crisis management plans, we prepare your teams to address challenges ranging from cyber threats to large-scale incidents. ## Why Resilience Matters for Public Administration Public administration organisations face unique challenges including natural disasters, cyberattacks, and governance crises that can disrupt essential community services. **Key Focus Areas:** - Tailored programs aligned to real-world operational risks - Support in business continuity, crisis management, ITDR and more - Solutions that scale from frontline to boardroom - Rapid onboarding with demonstrable value ## Resilience Programs for Public Administration With a focus on continuous improvement that keeps up with an evolving threat landscape, we ensure effective activity is constantly occurring. ### Emergency Management Build strong emergency management response plans and programs, create confident teams, design professional evacuation plans, and couple it all together with Europe's leading response technology. - Includes 7 disciplines - [Explore Emergency Management](https://docs.fixinc.io/service/Emergency-Management.md) ### Crisis Management Design, review, and create your crisis management plans. Validate them and test through scenario exercises. Fixinc will help you build and maintain effective crisis management programs. - Includes 5 disciplines - [Explore Crisis Management](https://docs.fixinc.io/service/crisis-management.md) ### ITDR Our Information Technology Disaster Recovery (ITDR) plans help you assess the severity of the situation, activate your team, and select the right recovery strategy. - Includes 15 disciplines - [Explore ITDR](https://docs.fixinc.io/service/itdr.md) ### Incident Management From documentation reviews to training, technology and exercises, Fixinc can help your organisation grow competitive and effective incident management maturity in as little as six months. - Includes 6 disciplines - [Explore Incident Management](https://docs.fixinc.io/service/Incident-Management.md) ### Desktop Scenario Exercise No program or plan is ready until it is validated. Put your team through safe, realistic scenarios, explore gaps, and build significant resilience. - [Explore Desktop Scenario Exercise](https://docs.fixinc.io/service/scenario-exercise.md) ### Validation Exercise We don't just write strategies, we test them. Our validation activities give your people the skills, confidence, and structure to respond when it counts. - Includes 5 disciplines - [Explore Validation Exercise](https://docs.fixinc.io/service/validation.md) ### Resilience Training Service training ensures your resilience programs are expertly delivered, driving team alignment, stakeholder buy-in, and a stronger organisational resilience culture. - Includes 2 disciplines - [Explore Resilience Training](https://docs.fixinc.io/service/resilience-training.md) ### ISO 22301:2019 Security and Resilience ISO 22301:2019 is the ultimate standard for business continuity, proving your commitment to resilience. Fixinc helps you achieve and maintain certification with tailored frameworks, training, and expert guidance. - Includes 10 disciplines - [Explore ISO 22301:2019](https://docs.fixinc.io/service/iso22301.md) ### Executive Resilience Training Train your leadership team, executive team, or board members on the fundamentals of advanced personal and corporate resilience techniques as well as the organisation's entire policies and procedures to disruption. - Includes 10 disciplines - [Explore Executive Resilience Training](https://docs.fixinc.io/service/executive-resilience-training.md) ### New Zealand CIMS Strengthen your team's crisis coordination with certified CIMS 3rd Edition training. Learn how to operate within New Zealand's national response framework, improve inter-agency collaboration, and manage incidents with clarity and control. - Includes 4 disciplines - [Explore New Zealand CIMS](https://docs.fixinc.io/service/new-zealand-cims.md) ### Business Continuity Evolve your organisational resilience journey with a Fixinc Business Continuity Program. Covering the full business continuity lifecycle including Business Impact Analysis (BIA), Business Continuity Plans, Scenario Exercises, and more. - Includes 8 disciplines - [Explore Business Continuity](https://docs.fixinc.io/service/business-continuity.md) ## Operating Locations Fixinc provides public administration resilience services across Australia, New Zealand, and Malaysia. ### Australia **Canberra:** Australia's political hub, Canberra's resilience focuses on mitigating risks to government continuity and national security. **Adelaide:** Known for its wine and defence sectors, Adelaide needs continuity plans to protect its unique industrial base. ### New Zealand **Wellington:** The political and cultural heart of New Zealand, Wellington's earthquake risk highlights the need for resilient plans to protect government and creative industries. ### Malaysia **Kuala Lumpur:** As Malaysia's economic hub, Kuala Lumpur requires continuity strategies to mitigate cyber risks and infrastructure challenges in a fast-paced urban environment. ## Frequently Asked Questions **How do we begin working with your organisation?** We start with an initial consultation to understand your needs and objectives through a 45-minute discovery call. This is followed by a digital proposal outlining recommended services, approach, timeframes, and investment required. We can then develop a detailed project plan based on agreed priorities. Once signed, an engagement meeting is conducted within a 4-week window, and then the program begins. **How do you ensure program adoption across the organisation?** We use a combination of engagement strategies, including stakeholder workshops, training sessions, communication campaigns, and practical exercises to build awareness and capability across all levels of the organisation. At a more general level, we build relationships with key members of your team through email campaigns, one-on-one meetings, and connecting over LinkedIn. This builds trust and typically uncovers issues or ideas from more introverted colleagues. **Do you provide ongoing support after the program is implemented?** Yes, and in fact, it is our core service offering outcome. At Fixinc, we're seeking to build lifelong partnerships with individuals and organisations. This allows us to pour ourselves into the very fabric of your organisation and threat landscape, build relationships where we are always available to support you, and hold ourselves accountable to ensure your resilience capability is continuously growing. **What makes Fixinc different from traditional consulting firms?** We're not your average tick-box consultancy. Fixinc combines deep industry experience with modern, tech-enabled tools to deliver practical, scalable resilience programs. No bloated teams, no unnecessary delays, just results. **What makes Fixinc different from other resilience solutions?** First and foremost, it is the simplicity of our programs. We believe that resilience can be a simple, modern skill developed through building a culture of resilience and removing the noise of bulky plans and poor technology. **What kind of outcomes can we expect from your services?** Clear documentation, trained teams, and validated plans. But more than that, you'll walk away with confidence in your program and real-world readiness across your people, processes, and systems. **What information do you need from us to get started?** Initially, we need to understand your current resilience capabilities, regulatory obligations, key risks, and strategic objectives. We'll provide a detailed information request once we agree on the scope of engagement via our client portal. **How long does it take for a program to be rolled out?** Our team focus heavily on streamlined project management processes. We utilise our own technology to create implementation plans that make every step seamless. External factors (like getting your team involved with meetings) may impact time, but we have techniques to speed this up. Typically, a single program can take between 5 weeks and 3 months. **Do you offer one-off services or long-term programs?** We specialise in long-term resilience through our Maintenance Program, but we also offer short-term engagements. Most of our clients begin with a single service and scale into a full partnership with us. **What happens after the initial engagement is complete?** We don't disappear after delivery. Through our Loyalty Program and Maintenance model, we stay connected, review your evolving risks, and make ongoing improvements so your resilience remains future-proof. **How quickly can you start working with us?** Depending on the scope, we can begin discovery and implementation within 1 to 2 weeks. For urgent validation activities or crisis support, we can mobilise even faster. **How much does a typical program cost?** In most cases, you can expect programs to start from $10,000 AUD. However, reviews are as little as a few thousand. After we establish a scope of work and your requirements, we can provide you an initial quote within the same day of enquiry to pinpoint a more appropriate fee. We believe in long-term partnerships at Fixinc, so if budgets are a restraint, we can work with you. ## Related Resources - [All Services](https://docs.fixinc.io/services.md): Overview of all Fixinc resilience services - [Maintenance Program](https://docs.fixinc.io/maintenance-program.md): Three-year structured resilience program - [Case Studies](https://docs.fixinc.io/case-studies.md): Examples of Fixinc client engagements - [About Fixinc](https://docs.fixinc.io/about.md): Learn more about the Fixinc team --- **View this page online:** https://www.fixinc.io/industries/public-administration For program inquiries: [Contact Fixinc](https://www.fixinc.io/contact) | info@fixinc.org | +64 800 349 462