# Hospitality Resilience Programs > Tailored crisis and incident management services for the hospitality sector, strengthening capabilities in guest safety, operational recovery, and reputational protection during disruptions. *This content is available in full at: https://www.fixinc.io/industries/hospitality* Fixinc enhances resilience in the hospitality sector with tailored crisis and incident management plans. The programmes strengthen capabilities in guest safety, operational recovery, and reputational protection, ensuring smooth operations during disruptions. The hospitality industry must respond quickly to disruptions that impact guest safety or satisfaction. Fixinc develops tailored crisis and emergency management plans to ensure teams are prepared for challenges like natural disasters or reputational risks. With scenario exercises and streamlined business continuity strategies, Fixinc helps maintain operational excellence and guest confidence. ## Why Resilience Matters for Hospitality Organisations in hospitality face unique operational risks that require specialised resilience planning: 1. **Solution**: Tailored programmes aligned to real-world operational risks 2. **Service**: Support in business continuity, crisis management, ITDR and more 3. **Client**: From frontline to boardroom, solutions that scale with you 4. **Launch**: Rapid onboarding with no unnecessary complexity, built to show value quickly ## Resilience Programmes for Hospitality With a focus on continuous improvement that keeps up with an evolving threat landscape, Fixinc ensures effective activity is constantly occurring. The following programmes are relevant to the hospitality industry: ### Emergency Management Build strong emergency management response plans and programmes, create confident teams, design professional evacuation plans, and couple it all together with Europe's leading response technology. - Includes 7 disciplines - [Explore Emergency Management](https://docs.fixinc.io/service/Emergency-Management.md) ### Crisis Management Design, review, and create crisis management plans. Validate them and test through scenario exercises. Fixinc helps build and maintain the very best crisis management programmes. - Includes 5 disciplines - [Explore Crisis Management](https://docs.fixinc.io/service/crisis-management.md) ### ITDR Information Technology Disaster Recovery (ITDR) plans help assess the severity of the situation, activate teams, and select the right recovery strategy. - Includes 15 disciplines - [Explore ITDR](https://docs.fixinc.io/service/itdr.md) ### Incident Management From documentation reviews to training, technology, and exercises, Fixinc can help organisations grow competitive and effective incident management maturity in as little as six months. - Includes 6 disciplines - [Explore Incident Management](https://docs.fixinc.io/service/Incident-Management.md) ### Desktop Scenario Exercise No programme or plan is ready until it is validated. Put teams through safe, realistic scenarios, explore gaps, and build significant resilience. - [Explore Desktop Scenario Exercise](https://docs.fixinc.io/service/scenario-exercise.md) ### Validation Exercise Fixinc does not just write strategies, it tests them. Validation activities give people the skills, confidence, and structure to respond when it counts. - Includes 5 disciplines - [Explore Validation Exercise](https://docs.fixinc.io/service/validation.md) ### Resilience Training Service training ensures resilience programmes are expertly delivered, driving team alignment, stakeholder buy-in, and a stronger organisational resilience culture. - Includes 2 disciplines - [Explore Resilience Training](https://docs.fixinc.io/service/resilience-training.md) ### ISO 22301:2019 Security and Resilience ISO 22301:2019 is the ultimate standard for business continuity, proving commitment to resilience. Fixinc helps achieve and maintain certification with tailored frameworks, training, and expert guidance. - Includes 10 disciplines - [Explore ISO 22301:2019](https://docs.fixinc.io/service/iso22301.md) ### Executive Resilience Training Train leadership teams, executive teams, or board members on the fundamentals of advanced personal and corporate resilience techniques as well as the organisation's entire policies and procedures to disruption. - Includes 10 disciplines - [Explore Executive Resilience Training](https://docs.fixinc.io/service/executive-resilience-training.md) ### New Zealand CIMS Strengthen team crisis coordination with certified CIMS 3rd Edition training. Learn how to operate within New Zealand's national response framework, improve inter-agency collaboration, and manage incidents with clarity and control. - Includes 4 disciplines - [Explore New Zealand CIMS](https://docs.fixinc.io/service/new-zealand-cims.md) ### Business Continuity Evolve organisational resilience journey with a Fixinc Business Continuity Programme. Covering the full business continuity lifecycle including Business Impact Analysis (BIA), Business Continuity Plans, Scenario Exercises, and more. - Includes 8 disciplines - [Explore Business Continuity](https://docs.fixinc.io/service/business-continuity.md) ## Locations for Hospitality Services Fixinc operates across Australia, New Zealand, and Malaysia. Popular locations for hospitality services include: ### New Zealand **Queenstown**: A global tourism hotspot, Queenstown's economy depends on resilience against natural disasters like flooding and ensuring consistent visitor experiences. **Auckland**: As New Zealand's commercial hub, Auckland faces risks like infrastructure strain and severe weather events, making robust business continuity essential for resilience and economic stability. ### Australia **Sydney**: As Australia's financial powerhouse, Sydney's continuity hinges on managing risks like cyber threats and infrastructure strain. **Melbourne**: With its diverse industries and cultural significance, Melbourne needs strategies to handle threats like climate events and urban density challenges. ### Malaysia **Kuala Lumpur**: As Malaysia's economic hub, Kuala Lumpur requires continuity strategies to mitigate cyber risks and infrastructure challenges in a fast-paced urban environment. ## Frequently Asked Questions ### How do we begin working with Fixinc? Fixinc starts with an initial consultation to understand needs and objectives through a 45-minute discovery call. This is followed by a digital proposal outlining recommended services, approach, timeframes, and investment required. A detailed project plan is developed based on agreed priorities. Once signed, an engagement meeting is conducted within a 4-week window, and then the programme begins. ### How does Fixinc ensure programme adoption across the organisation? Fixinc uses a combination of engagement strategies, including stakeholder workshops, training sessions, communication campaigns, and practical exercises to build awareness and capability across all levels of the organisation. Relationships are built with key members through email campaigns, one-on-one meetings, and connecting over LinkedIn to build trust and uncover issues or ideas. ### Does Fixinc provide ongoing support after the programme is implemented? Yes, ongoing support is the core service offering outcome. Fixinc seeks to build lifelong partnerships with individuals and organisations. This allows deep integration into the fabric of the organisation and threat landscape, builds relationships where support is always available, and holds Fixinc accountable to ensure resilience capability is continuously growing. ### What makes Fixinc different from other resilience solutions? The simplicity of programmes is the primary differentiator. Fixinc believes that resilience can be a simple, modern skill developed through building a culture of resilience and removing the noise of bulky plans and poor technology. ### What kind of outcomes can we expect from Fixinc services? Clear documentation, trained teams, and validated plans. Beyond that, organisations walk away with confidence in their programme and real-world readiness across people, processes, and systems. ### What information is needed to get started? Initially, Fixinc needs to understand current resilience capabilities, regulatory obligations, key risks, and strategic objectives. A detailed information request is provided once scope of engagement is agreed via the client portal. ### How long does it take for a programme to be rolled out? The team focus heavily on streamlined project management processes, utilising proprietary technology to create implementation plans that make every step seamless. Typically, a single programme can take between 5 weeks and 3 months. ### What makes Fixinc different from traditional consulting firms? Fixinc combines deep industry experience with modern, tech-enabled tools to deliver practical, scalable resilience programmes. No bloated teams, no unnecessary delays, just results. ### What happens after the initial engagement is complete? Fixinc does not disappear after delivery. Through the Loyalty Programme and Maintenance model, ongoing connection is maintained, evolving risks are reviewed, and improvements are made so resilience remains future-proof. ### How quickly can Fixinc start working with us? Depending on the scope, discovery and implementation can begin within 1 to 2 weeks. For urgent validation activities or crisis support, mobilisation can occur even faster. ### Does Fixinc offer one-off services or long-term programmes? Fixinc specialises in long-term resilience through the Maintenance Programme, but also offers short-term engagements. Most clients begin with a single service and scale into a full partnership. ### How much does a typical programme cost? In most cases, programmes start from $10,000 AUD. However, reviews are as little as a few thousand. After establishing a scope of work and requirements, an initial quote can be provided within the same day of enquiry. Fixinc believes in long-term partnerships, so if budgets are a restraint, flexible arrangements can be discussed. ## Related Resources - [All Services](https://docs.fixinc.io/services.md): Overview of all resilience services offered by Fixinc - [All Disciplines](https://docs.fixinc.io/disciplines.md): Complete list of resilience disciplines - [Maintenance Programme](https://docs.fixinc.io/maintenance-program.md): Three-year structured resilience programme - [Case Studies](https://docs.fixinc.io/case-studies.md): Examples of Fixinc work with organisations - [About Fixinc](https://docs.fixinc.io/about.md): Information about the Fixinc team and approach --- **View this page online:** https://www.fixinc.io/industries/hospitality For program inquiries: [Contact Fixinc](https://www.fixinc.io/contact) | info@fixinc.org | +64 800 349 462