# Health Care Resilience > Resilience services for health care organisations ensuring uninterrupted patient care during crises through emergency management, continuity planning, and resource recovery programmes. *This content is available in full at: https://www.fixinc.io/industries/health-care* Health care organisations face unique challenges during crises. Fixinc reviews and enhances emergency and crisis management plans, ensuring seamless patient care even during operational disruptions. By aligning with ISO 22301:2019 and conducting scenario exercises, teams are empowered to protect critical services and maintain trust during any challenge. Fixinc provides health care organisations with emergency and crisis management programmes to ensure uninterrupted patient care. By enhancing capabilities in continuity planning and resource recovery, critical services are safeguarded during crises. ## Programme Approach Tailored programmes are aligned to real-world operational risks specific to health care environments. **Key Elements:** 1. **Solution**: Tailored programmes aligned to real-world operational risks 2. **Service**: Support in business continuity, crisis management, ITDR and more 3. **Client**: From frontline to boardroom, solutions that scale with your organisation 4. **Launch**: Rapid onboarding with no unnecessary complexity, built to show value quickly ## Resilience Programmes for Health Care With a focus on continuous improvement that keeps up with an evolving threat landscape, effective activity is constantly occurring. ### Emergency Management Build strong emergency management response plans and programmes, create confident teams, design professional evacuation plans, and couple it all together with Europe's leading response technology. - Includes 7 disciplines - [Explore Emergency Management](https://docs.fixinc.io/service/Emergency-Management.md): Response plans, team training, and evacuation procedures ### Crisis Management Design, review, and create crisis management plans. Validate them and test through scenario exercises. Build and maintain effective crisis management programmes. - Includes 5 disciplines - [Explore Crisis Management](https://docs.fixinc.io/service/crisis-management.md): Plan development, validation, and scenario exercises ### ITDR Information Technology Disaster Recovery (ITDR) plans help assess the severity of situations, activate teams, and select the right recovery strategy. - Includes 15 disciplines - [Explore ITDR](https://docs.fixinc.io/service/itdr.md): System analysis, recovery planning, and testing ### Incident Management From documentation reviews to training, technology and exercises, grow competitive and effective incident management maturity in as little as six months. - Includes 6 disciplines - [Explore Incident Management](https://docs.fixinc.io/service/Incident-Management.md): Training, documentation, and exercises ### Desktop Scenario Exercise No programme or plan is ready until it is validated. Put teams through safe, realistic scenarios, explore gaps, and build significant resilience. - [Explore Desktop Scenario Exercise](https://docs.fixinc.io/service/scenario-exercise.md): Validation through realistic scenario testing ### Validation Exercise Strategies are tested, not just written. Validation activities give people the skills, confidence, and structure to respond when it counts. - Includes 5 disciplines - [Explore Validation Exercise](https://docs.fixinc.io/service/validation.md): Skills development and response validation ### Resilience Training Service Training ensures resilience programmes are expertly delivered, driving team alignment, stakeholder buy-in, and a stronger organisational resilience culture. - Includes 2 disciplines - [Explore Resilience Training](https://docs.fixinc.io/service/resilience-training.md): Team alignment and capability building ### ISO 22301:2019 Security and Resilience ISO 22301:2019 is the ultimate standard for business continuity, proving commitment to resilience. Achieve and maintain certification with tailored frameworks, training, and expert guidance. - Includes 10 disciplines - [Explore ISO 22301:2019](https://docs.fixinc.io/service/iso22301.md): Certification support and framework development ### Executive Resilience Training Train leadership teams, executive teams, or board members on the fundamentals of advanced personal and corporate resilience techniques as well as the organisation's entire policies and procedures to disruption. - Includes 10 disciplines - [Explore Executive Resilience Training](https://docs.fixinc.io/service/executive-resilience-training.md): Leadership resilience development ### New Zealand CIMS Strengthen team crisis coordination with certified CIMS 3rd Edition training. Learn how to operate within New Zealand's national response framework, improve inter-agency collaboration, and manage incidents with clarity and control. - Includes 4 disciplines - [Explore New Zealand CIMS](https://docs.fixinc.io/service/new-zealand-cims.md): Certified CIMS training and coordination ### Business Continuity Evolve organisational resilience journey with a Fixinc Business Continuity Programme. Covers the full business continuity lifecycle including Business Impact Analysis (BIA), Business Continuity Plans, Scenario Exercises, and more. - Includes 8 disciplines - [Explore Business Continuity](https://docs.fixinc.io/service/business-continuity.md): Full lifecycle continuity support ## Operating Locations Fixinc operates across Australia, New Zealand, and Malaysia to support health care organisations. ### Australia **Sydney**: As Australia's financial powerhouse, Sydney's continuity hinges on managing risks like cyber threats and infrastructure strain. - [Sydney Office](https://docs.fixinc.io/contact/sydney.md): Australian operations hub **Melbourne**: With its diverse industries and cultural significance, Melbourne needs strategies to handle threats like climate events and urban density challenges. - [Melbourne Office](https://docs.fixinc.io/contact/melbourne.md): Victorian regional support ### New Zealand **Auckland**: As New Zealand's commercial hub, Auckland faces risks like infrastructure strain and severe weather events, making robust business continuity essential for resilience and economic stability. - [Auckland Office](https://docs.fixinc.io/contact/auckland.md): North Island operations **Wellington**: The political and cultural heart of New Zealand, Wellington's earthquake risk highlights the need for resilient plans to protect government and creative industries. - [Wellington Office](https://docs.fixinc.io/contact/wellington.md): Central government region support **Christchurch**: Known for its agricultural base and history of earthquakes, Christchurch benefits from business continuity plans that address seismic risks and supply chain stability. - [Christchurch Office](https://docs.fixinc.io/contact/christchurch.md): South Island headquarters ## Frequently Asked Questions **What kind of outcomes can we expect from your services?** Clear documentation, trained teams, and validated plans. Beyond that, confidence in programmes and real-world readiness across people, processes, and systems. **How do we begin working with your organisation?** Start with an initial consultation to understand needs and objectives through a 45-minute discovery call. This is followed by a digital proposal outlining recommended services, approach, timeframes, and investment required. A detailed project plan is then developed based on agreed priorities. Once signed, an engagement meeting is conducted within a 4-week window, and the programme begins. **How do you ensure programme adoption across the organisation?** A combination of engagement strategies is used, including stakeholder workshops, training sessions, communication campaigns, and practical exercises to build awareness and capability across all levels of the organisation. Relationships are built with key members of teams through email campaigns, one-on-one meetings, and connecting over LinkedIn to build trust and uncover issues or ideas. **Do you provide ongoing support after the programme is implemented?** Yes, and it is the core service offering outcome. Fixinc seeks to build lifelong partnerships with individuals and organisations, allowing deep integration into the fabric of organisations and threat landscapes, building relationships where support is always available, and holding accountability to ensure resilience capability is continuously growing. **What makes Fixinc different from other resilience solutions?** The simplicity of programmes. Many organisations are led to believe that the threat landscape is evolving at an unprecedented rate, which creates fear through marketing. Resilience can be a simple, modern skill developed through building a culture of resilience and removing the noise of bulky plans and poor technology. **What information do you need from us to get started?** Initially, understanding current resilience capabilities, regulatory obligations, key risks, and strategic objectives is required. A detailed information request is provided once scope of engagement is agreed via the client portal. **How long does it take for a programme to be rolled out?** The team focuses heavily on streamlined project management processes, utilising technology to create implementation plans that make every step seamless. External factors like getting teams involved with meetings may impact time, but techniques exist to speed this up. Typically, a single programme can take between 5 weeks and 3 months. **What happens after the initial engagement is complete?** Fixinc does not disappear after delivery. Through the Loyalty Programme and Maintenance model, connection is maintained, evolving risks are reviewed, and ongoing improvements are made so resilience remains future-proof. - [Loyalty Programme](https://docs.fixinc.io/loyalty-program.md): Ongoing partnership benefits - [Maintenance Programme](https://docs.fixinc.io/maintenance-program.md): Continuous improvement model **Do you offer one-off services or long-term programmes?** Specialisation is in long-term resilience through the Maintenance Programme, but short-term engagements are also offered. Most clients begin with a single service and scale into a full partnership. **How much does a typical programme cost?** In most cases, programmes start from $10,000 AUD. However, reviews are as little as a few thousand. After establishing a scope of work and requirements, an initial quote can be provided within the same day of enquiry. Long-term partnerships are valued, so if budgets are a restraint, arrangements can be made. **How quickly can you start working with us?** Depending on the scope, discovery and implementation can begin within 1 to 2 weeks. For urgent validation activities or crisis support, mobilisation can happen even faster. --- **View this page online:** https://www.fixinc.io/industries/health-care For program inquiries: [Contact Fixinc](https://www.fixinc.io/contact) | info@fixinc.org | +64 800 349 462