# The Human Side of a Crisis > Executive training module focusing on understanding stress, emotion, and behaviour under pressure to help leaders support others while maintaining their own effectiveness during crisis situations. *This content is available in full at: https://www.fixinc.io/disciplines/the-human-side-of-a-crisis* Crisis response involves more than systems and strategy. This module helps leaders understand how pressure affects people, enabling them to support teams without losing their own effectiveness. The focus is on human resilience rather than purely operational response, recognising that people are the foundation of any response plan. ## What This Module Covers The Human Side of a Crisis explores how pressure affects people, examining how fear, fatigue, and ambiguity manifest in behaviour, decision-making, and team dynamics. Through real-world examples, guided discussion, and behavioural coaching, leaders learn to: - Identify signs of burnout in team members - Maintain psychological safety during high-pressure situations - Lead teams experiencing emotional exhaustion or disorganisation - Understand their own stress responses and maintain composure This is not a human resources workshop. It is designed to help leaders lead people more effectively during crisis situations. ## Delivery Approach Fixinc combines operational expertise with behavioural insight to ensure executives are equipped to handle the human variables in a crisis. The work is grounded in science, shaped by lived experience, and designed for teams serious about sustainable performance. ### Four-Step Process 1. **Plan**: Agile, first-principles planning ensures smooth rollout of the refreshed programme 2. **Do**: Implementation of The Human Side of a Crisis module within your organisation 3. **Check**: Validation ensures the module delivers measurable outcomes 4. **Act**: Preparation for real-world activation when needed ## Engagement Process ### Initial Consultation - A scheduling link will be sent via email from the Advisory team - Choose a convenient time for phone, Teams, Zoom, or in-person meeting - 30-45 minute discussion covering objectives, methodology, and questions - Proposal delivered within 24 hours detailing scope of work - Final quote provided within one week of proposal discussion - If not signed within five weeks, Fixinc assumes timing is not suitable ### Delivery Phases **Review and Health Check**: All implementations begin with a comprehensive review of existing capabilities. Benchmarks are established based on best practice and ISO standards. **Design and Develop**: The module is built to the highest quality with appropriate involvement from your team, tailored to your Executive Resilience Training programme. **Validate**: Where appropriate, testing and validation provides tangible evidence of capability and maturity to stakeholders. **Maintain**: A plan is developed to ensure the module runs annually, maintaining momentum in your resilience programme. ## Related Executive Training Modules The following modules complement The Human Side of a Crisis within the Executive Resilience Training programme: - [Foundations of Crisis Management](https://docs.fixinc.io/disciplines/foundations-of-crisis-management.md): Clear understanding of crisis management principles using modern, practical frameworks - [Evaluating Crisis Impacts](https://docs.fixinc.io/disciplines/evaluating-crisis-impacts.md): Methods for assessing crisis impact across operations, people, and reputation - [Crisis Communication Strategies](https://docs.fixinc.io/disciplines/crisis-communication-strategies.md): Communicating with clarity, empathy, and authority under pressure - [High-Impact Boardroom Exercise](https://docs.fixinc.io/disciplines/highimpact-boardroom-exercise.md): Immersive scenario testing for senior leadership decision-making - [Navigating Crisis Survival](https://docs.fixinc.io/disciplines/navigating-crisis-survival.md): Stabilisation, adaptation, and leading into recovery - [Decision Making Under Pressure](https://docs.fixinc.io/disciplines/decision-making-under-pressure.md): Training for clarity and accountability when stakes are high - [Crisis Preparedness Planning](https://docs.fixinc.io/disciplines/crisis-preparedness-planning.md): Risk assessment and assumption testing for organisational readiness - [Leadership in a Crisis](https://docs.fixinc.io/disciplines/leadership-in-a-crisis.md): Leadership skills for control, clarity, and confidence during disruption - [High Performance Training](https://docs.fixinc.io/disciplines/high-performance-training.md): Executive training using applied leadership psychology and crisis-tested frameworks For the complete Executive Resilience Training programme: [Learn more](https://docs.fixinc.io/service/executive-resilience-training.md) ## Frequently Asked Questions **How do we know when our Human Side of a Crisis activity is fully effective?** Success is validated through exercises, engagement, and outcomes. If the effort drives action, conversation, and continuous use, it is working. **What does The Human Side of a Crisis discipline involve when delivered by Fixinc?** The module is built to be clear, structured, and aligned with the Tungsten Diamond lifecycle. It is tailored to programme maturity and backed by real-world application. **How is The Human Side of a Crisis different from traditional approaches?** Unlike templated models, this work adapts to the client's sector, stakeholders, and risk profile. It is hands-on, flexible, and always validated. **What kind of outcomes can we expect?** Clients typically gain clarity, leadership alignment, and a measurable shift in preparedness, regardless of their starting point. **Does The Human Side of a Crisis link to other services or tools?** Yes. The module often feeds into other services like planning, validation, or digital tools. It is designed to integrate rather than operate in isolation. ## Case Study **Stride**: With dozens of locations and high public traffic, Stride needed to refine its emergency and continuity plans without replacing the systems and people already working hard to protect them. [Read the full case study](https://docs.fixinc.io/case-studies/stride.md) --- **View this page online:** https://www.fixinc.io/disciplines/the-human-side-of-a-crisis For program inquiries: [Contact Fixinc](https://www.fixinc.io/contact) | info@fixinc.org | +64 800 349 462