# Incident Management Training > Structured training programme teaching teams to apply New Zealand's Coordinated Incident Management System (CIMS) principles across functional roles during real-world incident scenarios. *This content is available in full at: https://www.fixinc.io/disciplines/incident-management-training* CIMS provides the structure for incident response, but structure only works if people know how to use it. This training module equips teams to confidently apply New Zealand's Coordinated Incident Management System in real-world scenarios, bridging the gap between theory and practical response tailored to specific operations and industries. ## Training Content Incident Management Training (CIMS) teaches teams how to apply CIMS 2 and CIMS 4 principles across functional roles. Training covers: - Understanding the Control function - Coordinating Operations, Logistics, and Planning and Intelligence - Interactive simulations - Terminology familiarisation - Reporting walkthroughs The training is suitable for organisations preparing for an actual CIMS course or embedding the framework post-certification. ## Delivery Approach Fixinc facilitators have delivered CIMS training in real-time emergencies where the system was live and evolving. The training addresses common organisational struggles including: - Confused handovers - Duplication of effort - Poor role clarity Training is scenario-driven and built around how teams actually work rather than theoretical frameworks. ## Delivery Process The training follows Fixinc's four-step resilience methodology: **1. Plan** Agile, first-principles planning ensures a smooth rollout of refreshed programme content. **2. Do** Incident Management Training is rolled out smoothly across the organisation. **3. Check** Training is validated through practical application rather than remaining in draft form. **4. Act** Teams are prepared when training is activated in real-life situations. ## Engagement Process ### Initial Consultation - **Link to chat**: A scheduling link is sent via email from the Advisory team for phone, Teams, Zoom, or in-person meetings - **30-45 minutes**: Discussion of objectives, Fixinc approach, and opportunity for questions - **Proposal and Quote**: Proposal delivered within 24 hours detailing scope of work, followed by discussion one week later and final quote within 10 minutes - **5 Weeks**: If not signed within 5 weeks, the engagement is assumed to not be the right timing ### Delivery Phases **Review and Health Check** All Incident Management Training implementations start with a deep review of existing arrangements, with benchmarks formed from best practice and ISO standards. **Design and Develop** Training is built to the highest quality with appropriate involvement from client teams. **Validate** Testing and validation provides tangible evidence of capability and maturity to stakeholders. **Maintain** A plan is built to ensure Incident Management Training runs annually, maintaining programme momentum. ## Additional Incident Management Disciplines Related disciplines that expand Incident Management Training capabilities: - [Incident Management Exercise](https://docs.fixinc.io/disciplines/incident-management-exercise.md): Simulates live response pressure to test coordination, communication, and clarity under fire - [Incident Management Plan](https://docs.fixinc.io/disciplines/incident-management-plan.md): Builds clear, usable plans that give structure, speed, and confidence during incidents - [Incident Management Scenario Exercise](https://docs.fixinc.io/disciplines/incident-management-scenario-exercise.md): Full-speed test of incident response to build calm, capable teams - [Incident Management Team Training](https://docs.fixinc.io/disciplines/incident-management-team-training.md): Turns incident response roles into real-world capabilities under pressure - [Incident Management Team Development](https://docs.fixinc.io/disciplines/incident-management-team-development.md): Builds structure, clarity, and trust for incident management teams ## Frequently Asked Questions **Does Incident Management Training link to other services or tools you offer?** Yes. Incident Management Training often feeds into other services like planning, validation, or digital tools. It is designed to integrate rather than sit in a silo. **What kind of outcomes can we expect from engaging in Incident Management Training?** Clients typically gain clarity, leadership alignment, and a measurable shift in preparedness regardless of their starting point. **How do we know when our Incident Management Training activity is fully effective?** Success is validated through exercises, engagement, and outcomes. If the training effort drives action, conversation, and continuous use, it is working. **How is Incident Management Training different from traditional approaches?** Unlike templated models, the training adapts to the client's sector, stakeholders, and risk profile. It is hands-on, flexible, and always validated. **What does the Incident Management Training discipline involve when delivered by Fixinc?** Incident Management Training is built to be clear, structured, and aligned with the Tungsten Diamond lifecycle. It is tailored to programme maturity and backed by real-world application. ## Case Studies ### UTS: Emergency Plans and Campus Resilience With thousands of students, a high-risk location, and layered emergency procedures, UTS turned to Fixinc to simplify, unify, and strengthen its approach to safety and crisis management, building a programme that continues after three years. [Read the full case study](https://docs.fixinc.io/case-studies/uts.md) ### FairPrice: Cyberattack Simulation When Singapore's largest grocery retailer needed to pressure-test its crisis plan against a fast-moving cyber threat, Fixinc designed a high-stakes simulation that brought leadership, communications, and IT teams together to respond as if it were real. [Read the full case study](https://docs.fixinc.io/case-studies/fairprice.md) --- **View this page online:** https://www.fixinc.io/disciplines/incident-management-training For program inquiries: [Contact Fixinc](https://www.fixinc.io/contact) | info@fixinc.org | +64 800 349 462