# Crisis Plan Familiarisation Workshop > Interactive workshop service that reconnects teams with their crisis management plan, helping personnel understand their roles, escalation procedures, and response expectations during crisis situations. *This content is available in full at: https://www.fixinc.io/disciplines/crisis-plan-familiarisation-workshop* A crisis plan is only effective when the people responsible for executing it understand its contents. This workshop service helps teams reconnect with their crisis management documentation, the organisation's threat landscape, and the specific roles they will perform when a crisis occurs. ## Workshop Delivery Approach Fixinc delivers focused, highly interactive workshops that guide teams through key elements of your [Crisis Management Plan](https://docs.fixinc.io/disciplines/crisis-management-plan.md), regardless of whether Fixinc developed the original documentation. Sessions break down command roles, escalation logic, and high-likelihood scenarios based on each organisation's unique threat landscape. Workshops are designed to: - Refresh knowledge of crisis procedures and protocols - Build team buy-in and engagement with crisis response processes - Re-energise organisational crisis culture and preparedness mindset ## Workshop Methodology Fixinc facilitators avoid generic lecture-based training. Each session is tailored to the organisation's personnel, structure, and historical experiences. The approach connects documented plans to real-world operational pressures, challenges existing assumptions, and ensures participants leave feeling informed, aligned, and prepared rather than simply trained. Workshop content adapts to: - Organisational sector and operating environment - Stakeholder requirements and expectations - Risk profile and threat landscape - Previous crisis experiences and lessons learned ## Delivery Process ### Step 1: Plan Agile, first-principles planning ensures smooth rollout of the workshop programme. ### Step 2: Do Workshop delivery is executed smoothly across the organisation with appropriate participant groups. ### Step 3: Check Workshop outcomes are validated to ensure knowledge transfer and capability development objectives are achieved. ### Step 4: Act Teams are prepared to activate crisis response procedures in real-world situations following workshop completion. ## Engagement Process ### Initial Consultation A consultation link is sent via email from the Fixinc Advisory team. Organisations select a convenient time for discussion via phone, Teams, Zoom, or in-person meeting. ### Discovery Session (30-45 minutes) Discussion covers organisational objectives and requirements. Fixinc shares delivery methodology and provides opportunity for questions and answers. ### Proposal and Quote Proposal delivered within 24 hours detailing scope of work. Follow-up discussion scheduled one week later. Final quote provided for signature within 10 minutes of discussion completion. ### Decision Timeline If not signed within five weeks, Fixinc assumes the timing is not suitable and closes the opportunity. ## Service Delivery Phases ### Review and Health Check All Crisis Plan Familiarisation Workshops begin with a comprehensive review of existing crisis management documentation. Benchmarks are established based on best practice standards and ISO requirements. ### Design and Develop With appropriate involvement from client teams, Fixinc develops the workshop content as part of the broader [Resilience Training](https://docs.fixinc.io/service/resilience-training.md) programme to the highest quality standards. ### Validate Where appropriate, workshop outcomes are tested and validated. This provides tangible evidence of capability and maturity to stakeholders. ### Maintain A plan is developed to ensure Crisis Plan Familiarisation Workshops are conducted annually, maintaining programme momentum and knowledge retention. ## Frequently Asked Questions **What outcomes can organisations expect from Crisis Plan Familiarisation Workshops?** Clients typically gain clarity, leadership alignment, and measurable improvement in preparedness regardless of their starting point. **Does this service link to other Fixinc services or tools?** Yes. Crisis Plan Familiarisation Workshops often connect to other services including planning, validation, or digital tools. The service is designed to integrate with broader resilience programmes rather than operate in isolation. **What does the workshop involve when delivered by Fixinc?** Workshops are structured, clear, and aligned with the [Tungsten Diamond](https://docs.fixinc.io/tungsten-diamond.md) lifecycle methodology. Content is tailored to programme maturity and supported by real-world application examples. **How do organisations know when workshop activities are fully effective?** Success is validated through exercises, engagement metrics, and outcomes. When workshop activities drive action, generate productive discussion, and result in continuous plan usage, the programme is working effectively. **How is this different from traditional training approaches?** Unlike templated training models, Fixinc workshops adapt to client sector, stakeholder requirements, and risk profile. Delivery is hands-on, flexible, and always validated. ## Related Services - [Team-based Plan Walkthrough](https://docs.fixinc.io/disciplines/teambased-plan-walkthrough.md): Connects roles, responsibilities, and expectations, translating strategy to action for every individual ## Case Studies ### FairPrice: Crisis Leadership Validation When Singapore's largest grocery retailer needed to pressure-test its crisis plan against a fast-moving cyber threat, Fixinc designed a high-stakes simulation that brought leadership, communications, and IT teams together to respond as if the scenario were real. [Read the FairPrice case study](https://docs.fixinc.io/case-studies/fairprice.md) ### OceanaGold: Business Continuity Integration Faced with climate risks, supply chain disruption, and global operations, OceanaGold partnered with Fixinc to build a business continuity programme that works across headquarters and field operations. [Read the OceanaGold case study](https://docs.fixinc.io/case-studies/oceanagold.md) --- **View this page online:** https://www.fixinc.io/disciplines/crisis-plan-familiarisation-workshop For program inquiries: [Contact Fixinc](https://www.fixinc.io/contact) | info@fixinc.org | +64 800 349 462