# Crisis Management Training > Training designed to build calm, confident leadership when everything feels out of control, equipping teams with the mindset and tools to lead through disruption. *This content is available in full at: https://www.fixinc.io/disciplines/crisis-management-training* Crisis Management Training equips your people with the mindset and tools to lead through disruption. Fixinc trains for clarity under pressure, using your actual plans, threat profile, and team structure to deliver sessions that are tailored, relevant, and real. From stakeholder communication and escalation flows to leadership under fire, programs are designed to meet the ISO 22361 guidelines and ensure everyone knows what to do, when to act, and how to stay aligned as a team. Training is built around how crises happen: fast, unpredictable, and human. It is not theory-heavy or one-size-fits-all. It is built around your organisation, grounded in your crisis plan, and designed to align with related disciplines. Related disciplines include: - [Crisis Management Plan Development](https://docs.fixinc.io/disciplines/crisis-management-plan-development.md): Framework for building agile crisis response documentation - [Crisis Management Strategy Development](https://docs.fixinc.io/disciplines/crisis-management-strategy-development.md): Strategic thinking that supports leadership under pressure - [Crisis Management Scenario Exercise](https://docs.fixinc.io/disciplines/crisis-management-scenario-exercise.md): Post-exercise evaluation and validation activities - [Executive Leadership Training](https://docs.fixinc.io/executive-leadership-training.md): Tailored streams for executives and boards Whether training a seasoned leadership team or cross-functional response group, Fixinc builds the confidence and cohesion that matters when pressure hits. ## Four-Step Delivery Approach Fixinc delivers Crisis Management Training through a structured four-step methodology: 1. **Plan**: Agile, first-principles planning ensures a smooth rollout of your refreshed program 2. **Do**: Crisis Management Training is rolled out smoothly at your organisation 3. **Check**: Your Crisis Management Training is validated through testing and review 4. **Act**: Your team and Fixinc advisors will be ready when Crisis Management Training is activated in real-life situations ## Engagement Process ### Initial Consultation A link will be sent via email from the Advisory team. You choose a convenient time to chat over phone, Teams, Zoom, or in person. The consultation takes 30-45 minutes. Share your objectives while Fixinc advisors explain how things work, with time for questions and answers. ### Proposal and Quote A proposal is delivered within 24 hours detailing the scope of work. One week later, it is discussed. Ten minutes after that discussion, you receive a final quote to sign. Proposals remain active for five weeks. If not signed within that period, the assumption is made that it is not the right time. ### Delivery Phases **Review and Health Check** All Crisis Management Training implementations start with a deep review of what is already in place. Benchmarks are set based on best practice and ISO standards. **Design and Develop** With appropriate involvement from your team, the Crisis Management Training component of your Crisis Management program is built to the highest quality available. **Validate** Where appropriate, new Crisis Management Training is tested and validated. This provides tangible evidence of capability and maturity to stakeholders. **Maintain** The primary setback for organisations embedding resilience is momentum. A plan is built to ensure Crisis Management Training runs annually. ## Additional Crisis Management Disciplines Fixinc has selected the most impactful and relevant Crisis Management disciplines to ensure modern organisations can withstand and thrive through challenging situations. - [Crisis Management Plan](https://docs.fixinc.io/disciplines/crisis-management-plan.md): A crisis plan that is agile and always reliable, prepared to lead through uncertainty - [Crisis Management Scenario Exercise](https://docs.fixinc.io/disciplines/crisis-management-scenario-exercise.md): Pressure-tested planning in a safe, controlled environment with real crisis scenarios - [Crisis Management Team Development](https://docs.fixinc.io/disciplines/crisis-management-team-development.md): Ensures the right people know their role and how to play it when structure matters - [Crisis Management Strategy Development](https://docs.fixinc.io/disciplines/crisis-management-strategy-development.md): The strategic thinking that makes leadership work under pressure ## Frequently Asked Questions **How do we know when our Crisis Management Training activity is fully effective?** Success is validated through exercises, engagement, and outcomes. If your Crisis Management Training effort drives action, conversation, and continuous use, it is working. **What does the Crisis Management Training discipline involve when delivered by Fixinc?** Crisis Management Training at Fixinc is built to be clear, structured, and aligned with the Tungsten Diamond lifecycle. It is tailored to your program maturity and backed by real-world application. **What kind of outcomes can we expect from engaging in Crisis Management Training?** Clients typically gain clarity, leadership alignment, and a measurable shift in preparedness through Crisis Management Training delivery, regardless of their starting point. **Does Crisis Management Training link to other services or tools you offer?** Yes. Crisis Management Training often feeds into other services like planning, validation, or digital tools. It is designed to integrate, not sit in a silo. **How is Crisis Management Training different from traditional approaches?** Unlike templated models, Crisis Management Training adapts to the client's sector, stakeholders, and risk profile. It is hands-on, flexible, and always validated. ## Case Studies **FairPrice: Cyberattack Simulation** When Singapore's largest grocery retailer needed to pressure-test its crisis plan against a fast-moving cyber threat, Fixinc designed a high-stakes simulation that brought leadership, communications, and IT teams into a single room, forcing them to respond as if it were real. - [Read the full case study](https://docs.fixinc.io/case-studies/fairprice.md) **UTS: Campus-Wide Emergency Planning** With thousands of students, a high-risk location, and layered emergency procedures, UTS turned to Fixinc to simplify, unify, and strengthen its approach to safety and crisis management, building a program that continues after three years. - [Read the full case study](https://docs.fixinc.io/case-studies/uts.md) **NTT: Global Cyber Incident Response** When one of the world's largest telecommunications providers faced a live, escalating cyber crisis, NTT brought Fixinc advisors in to guide rapid response, internal coordination, and customer assurance under intense pressure. - [Read the full case study](https://docs.fixinc.io/case-studies/ntt.md) **EDL: Energy Operations Alignment** With critical assets across Australia and responsibility to deliver during extreme conditions, EDL partnered with Fixinc to tighten crisis protocols, align leadership, and validate their resilience program through practical exercises and planning. - [Read the full case study](https://docs.fixinc.io/case-studies/edl.md) **Hastings District Council: Post-Cyclone Emergency Coordination** After Cyclone Gabrielle exposed critical gaps in communication and task coordination, Hastings District Council partnered with Fixinc to implement F24. A common operating picture and digital transformation enabled response frameworks that support real-time action, clarity, and resilience. - [Read the full case study](https://docs.fixinc.io/case-studies/hasting-district-council.md) --- **View this page online:** https://www.fixinc.io/disciplines/crisis-management-training For program inquiries: [Contact Fixinc](https://www.fixinc.io/contact) | info@fixinc.org | +64 800 349 462