# Crisis Management Training > Training designed to build calm, confident leadership when everything feels out of control, equipping teams with the mindset and tools to lead through disruption. *This content is available in full at: https://www.fixinc.io/disciplines/crisis-management-scenario-exercise* Crisis Management Training equips your people with the mindset and tools to lead through disruption. Fixinc trains for clarity under pressure, using your actual plans, threat profile, and team structure to deliver sessions that are tailored, relevant, and real. From stakeholder communication and escalation flows to leadership under fire, programmes are designed to meet the ISO 22361 guidelines and ensure everyone knows what to do, when to act, and how to stay aligned as a team. Training reflects how crises actually happen: fast, unpredictable, and human. The approach is not theory-heavy or one-size-fits-all. It is built around your organisation, grounded in your crisis plan, and designed to align with related disciplines. ### Related resources - [Threat Intelligence and Analysis](https://docs.fixinc.io/disciplines/threat-intelligence-and-analysis.md): Understand your organisation's threat profile - [Crisis Management Plan Development](https://docs.fixinc.io/disciplines/crisis-management-plan.md): Build the foundation for crisis response - [Crisis Management Strategy Development](https://docs.fixinc.io/disciplines/crisis-management-strategy-development.md): Develop strategic crisis leadership approaches - [Crisis Management Scenario Exercise](https://docs.fixinc.io/disciplines/crisis-management-scenario-exercise.md): Validate training through practical exercises - [Executive Leadership Training](https://docs.fixinc.io/executive-leadership-training.md): Tailored streams for executives and boards - [ISO 22301 Accreditation](https://docs.fixinc.io/service/iso22301.md): Alignment with international standards ## Delivery Methodology Fixinc delivers Crisis Management Training through a four-step approach: 1. **Plan**: Agile, first-principles planning ensures a smooth rollout of your refreshed programme 2. **Do**: Crisis Management Training is rolled out smoothly at your organisation 3. **Check**: Your Crisis Management Training is draft until validated 4. **Act**: Your team and Fixinc will be ready when your Crisis Management Training is activated in real-life ## Engagement Process ### Initial Consultation - A link will be sent via email from the Advisory team to schedule a convenient time to chat over phone, Teams, Zoom, or in person - 30-45 minute session to discuss objectives, with prepared questions and an opportunity for Q&A - Proposal and quote delivered within 24 hours detailing the scope of work - One week later, discussion of proposal followed by final quote to sign - If not signed within 5 weeks, Fixinc assumes it is not the right time ### Delivery Phases **Review and Health Check**: All Crisis Management Training implementations start with a deep review of what is already in place. Benchmarks are set based on best practice and ISO standards. **Design and Develop**: With appropriate involvement from your team, the Crisis Management Training component of your Crisis Management programme is built to the highest quality available. **Validate**: Where appropriate, new Crisis Management Training is tested and validated. This provides tangible evidence of capability and maturity to stakeholders. **Maintain**: A plan is built to ensure Crisis Management Training runs annually, addressing the number one setback for organisations embedding resilience: maintaining momentum. ## Additional Crisis Management Disciplines The following disciplines expand and complement Crisis Management Training: - [Crisis Management Plan](https://docs.fixinc.io/disciplines/crisis-management-plan.md): A great crisis plan does not predict the future, it prepares you to lead through it. Advisors help build a Crisis Management Plan that is agile and always reliable. - [Crisis Management Scenario Exercise](https://docs.fixinc.io/disciplines/crisis-management-scenario-exercise.md): Pressure-tested planning in a safe, controlled environment. Real crisis scenarios are run so teams are ready when it counts. - [Crisis Management Team Development](https://docs.fixinc.io/disciplines/crisis-management-team-development.md): In a crisis, structure matters. Team Development ensures the right people know their role and how to play it. - [Crisis Management Strategy Development](https://docs.fixinc.io/disciplines/crisis-management-strategy-development.md): Before the response, there needs to be a strategy. This is the thinking that makes leadership work under pressure. ## Frequently Asked Questions **How do we know when our Crisis Management Training activity is fully effective?** Success is validated through exercises, engagement, and outcomes. If your Crisis Management Training effort drives action, conversation, and continuous use, it is working. **What does the Crisis Management Training discipline involve when delivered by Fixinc?** Crisis Management Training at Fixinc is built to be clear, structured, and aligned with the Tungsten Diamond lifecycle. It is tailored to your programme maturity and backed by real-world application. **What kind of outcomes can we expect from engaging in Crisis Management Training?** Clients typically gain clarity, leadership alignment, and a measurable shift in preparedness through Crisis Management Training delivery, regardless of their starting point. **Does Crisis Management Training link to other services or tools you offer?** Yes. Crisis Management Training often feeds into other services like planning, validation, or digital tools. It is designed to integrate, not sit in a silo. **How is Crisis Management Training different from traditional approaches?** Unlike templated models, Crisis Management Training work adapts to the client's sector, stakeholders, and risk profile. It is hands-on, flexible, and always validated. ## Case Studies **FairPrice**: Singapore's largest grocery retailer pressure-tested its crisis plan against a fast-moving cyber threat through a high-stakes simulation that brought leadership, communications, and IT teams into a single room. [Read more](https://docs.fixinc.io/case-studies/fairprice.md) **UTS**: With thousands of students, a high-risk location, and layered emergency procedures, UTS simplified, unified, and strengthened its approach to safety and crisis management, building a programme that continues after three years. [Read more](https://docs.fixinc.io/case-studies/uts.md) **NTT**: When one of the world's largest telecommunications providers faced a live, escalating cyber crisis, Fixinc advisors guided rapid response, internal coordination, and customer assurance under intense pressure. [Read more](https://docs.fixinc.io/case-studies/ntt.md) **EDL**: With critical assets across Australia and responsibility to deliver during extreme conditions, EDL partnered with Fixinc to tighten crisis protocols, align leadership, and validate their resilience programme through practical exercises and planning. [Read more](https://docs.fixinc.io/case-studies/edl.md) **Hastings District Council**: After Cyclone Gabrielle exposed critical gaps in communication and task coordination, the council partnered with Fixinc to implement F24, enabling a common operating picture and digitally transformed response frameworks that support real-time action, clarity, and resilience. [Read more](https://docs.fixinc.io/case-studies/hasting-district-council.md) --- **View this page online:** https://www.fixinc.io/disciplines/crisis-management-scenario-exercise For program inquiries: [Contact Fixinc](https://www.fixinc.io/contact) | info@fixinc.org | +64 800 349 462