# Crisis Management Plan > A practical, role-aligned crisis plan that guides leadership, communications, and coordination during major disruptions, built to be usable, tested, and integrated with broader resilience programmes. *This content is available in full at: https://www.fixinc.io/disciplines/crisis-management-plan* A crisis plan lays out the specific actions your team will take in response to a major disruption. Fixinc builds plans that are practical, role-aligned, and embedded in your organisation's real threats and escalation structures. It is more than a document; it is a tool to guide leadership, communications, and coordination when time is short and pressure is high. Fixinc collaborates with organisations to build usable, tested, and role-specific crisis plans that connect with related disciplines and services: - [Crisis Management Training](https://docs.fixinc.io/disciplines/crisis-management-training.md): Build calm, confident leadership when everything feels out of control - [Crisis Management Scenario Exercise](https://docs.fixinc.io/disciplines/crisis-management-scenario-exercise.md): Pressure-tested planning in a safe, controlled environment - [Digital Documentation Platforms](https://docs.fixinc.io/disciplines/iso223012019-documented-information-review.md): Centralised storage and management of crisis documentation Crisis Management Plans also integrate with: - [Business Continuity](https://docs.fixinc.io/service/business-continuity.md): Operational recovery planning - [Incident Management](https://docs.fixinc.io/service/Incident-Management.md): Structured response coordination - [Emergency Response Plan Development](https://docs.fixinc.io/disciplines/emergency-response-plan-development.md): Site-level emergency procedures This integration ensures the entire programme operates as a system rather than isolated components. ## Delivery Approach Crisis Management Plan development follows Fixinc's four-step methodology: 1. **Plan**: Agile, first-principles planning ensures a smooth rollout of your refreshed programme 2. **Do**: Crisis Management Plan is rolled out smoothly at your organisation 3. **Check**: Your Crisis Management Plan is validated through testing 4. **Act**: Your team and Fixinc will be ready when your Crisis Management Plan is activated in real-life situations ## Engagement Process ### Initial Consultation A link will be sent via email from the Advisory team. You select a convenient time to chat over phone, Teams, Zoom, or in person. The initial call takes 30-45 minutes. This includes discussing your objectives, answering prepared questions, sharing how Fixinc operates, and addressing any questions you have. ### Proposal and Quote A proposal is delivered within 24 hours detailing the scope of work. One week later, the proposal is discussed. Ten minutes after that discussion, a final quote is provided for signing. Proposals not signed within five weeks are considered not the right timing for the engagement. ### Delivery Phases **Review and Health Check** All Crisis Management Plan engagements start with a deep review of what is already in place. Benchmarks are set based on best practice and ISO standards. **Design and Develop** With appropriate involvement from your team, the Crisis Management Plan component of your Crisis Management programme is built to the highest quality available. **Validate** Where appropriate, the new Crisis Management Plan is tested and validated. This provides tangible evidence of capability and maturity to stakeholders. **Maintain** The primary setback for organisations embedding resilience is momentum. A plan is built to ensure Crisis Management Plan activities run annually. ## Related Crisis Management Disciplines Expand your Crisis Management Plan with additional disciplines: - [Crisis Management Scenario Exercise](https://docs.fixinc.io/disciplines/crisis-management-scenario-exercise.md): Pressure-tested planning in a safe, controlled environment with real crisis scenarios - [Crisis Management Training](https://docs.fixinc.io/disciplines/crisis-management-training.md): Training designed to build calm, confident leadership under pressure - [Crisis Management Team Development](https://docs.fixinc.io/disciplines/crisis-management-team-development.md): Ensuring the right people know their role and how to execute it - [Crisis Management Strategy Development](https://docs.fixinc.io/disciplines/crisis-management-strategy-development.md): Strategic thinking that makes leadership work under pressure ## Frequently Asked Questions **What does the Crisis Management Plan discipline involve when delivered by Fixinc?** Crisis Management Plan at Fixinc is built to be clear, structured, and aligned with the Tungsten Diamond lifecycle. It is tailored to your programme maturity and backed by real-world application. **What kind of outcomes can we expect from engaging in Crisis Management Plan?** Clients typically gain clarity, leadership alignment, and a measurable shift in preparedness through Crisis Management Plan delivery, regardless of their starting point. **Does Crisis Management Plan link to other services or tools you offer?** Yes. Crisis Management Plan often feeds into other services like planning, validation, or digital tools. It is designed to integrate, not sit in a silo. **How is Crisis Management Plan different from traditional approaches?** Unlike templated models, Crisis Management Plan work adapts to the client's sector, stakeholders, and risk profile. It is hands-on, flexible, and always validated. **How do we know when our Crisis Management Plan activity is fully effective?** Success is validated through exercises, engagement, and outcomes. If your Crisis Management Plan effort drives action, conversation, and continuous use, it is working. ## Case Studies **FairPrice: Cyberattack Simulation** When Singapore's largest grocery retailer needed to pressure-test its crisis plan against a fast-moving cyber threat, Fixinc designed a high-stakes simulation that brought leadership, communications, and IT teams into a single room, forcing them to respond as if it were a real incident. - [Read the FairPrice case study](https://docs.fixinc.io/case-studies/fairprice.md) **UTS: Campus Emergency Planning** With thousands of students, a high-risk location, and layered emergency procedures, UTS turned to Fixinc to simplify, unify, and strengthen its approach to safety and crisis management, building a programme that continues after three years. - [Read the UTS case study](https://docs.fixinc.io/case-studies/uts.md) **NTT: Global Cyber Incident Response** When one of the world's largest telecommunications providers faced a live, escalating cyber crisis, NTT brought Fixinc advisors in to guide rapid response, internal coordination, and customer assurance under intense pressure. - [Read the NTT case study](https://docs.fixinc.io/case-studies/ntt.md) **EDL: Energy Operations Resilience** With critical assets across Australia and a responsibility to deliver during extreme conditions, EDL partnered with Fixinc to tighten crisis protocols, align leadership, and validate their resilience programme through practical exercises and planning. - [Read the EDL case study](https://docs.fixinc.io/case-studies/edl.md) **Hastings District Council: Post-Cyclone Coordination** After Cyclone Gabrielle exposed critical gaps in communication and task coordination, Hastings District Council partnered with Fixinc to implement F24. A common operating picture and digital transformation enabled response frameworks that support real-time action, clarity, and resilience. - [Read the Hastings District Council case study](https://docs.fixinc.io/case-studies/hasting-district-council.md) --- **View this page online:** https://www.fixinc.io/disciplines/crisis-management-plan For program inquiries: [Contact Fixinc](https://www.fixinc.io/contact) | info@fixinc.org | +64 800 349 462