# Contact Fixinc > Multi-region resilience advisory contact options for New Zealand, Australia, Malaysia, and global organisations. *This content is available in full at: https://www.fixinc.io/contact* ## Overview Fixinc provides multiple ways to contact its resilience advisors across Oceania, ASEAN, and other regions. Communication is available by phone, email, WhatsApp, online channels, or in person at regional offices. For broader company and service context: - [About Fixinc](https://docs.fixinc.io/about.md): Background, team, and operating model. - [Services](https://docs.fixinc.io/services.md): Overview of core resilience and continuity offerings. - [Disciplines](https://docs.fixinc.io/disciplines.md): Detailed view of specialised resilience disciplines. ## Office Locations and Regional Details ### Christchurch, New Zealand (Global Head Office) - **Region:** New Zealand - **Location:** Boxed Quarter, 266 Saint Asaph Street, Christchurch - **Role:** Founding location and global head office - **Functions:** Strategy, coordination of global operations, and support for clients across New Zealand and other regions Contact details: - **Email:** NZ@fixinc.org - **Phone:** 0800 349 462 More detail and visit information: - [Christchurch office](https://docs.fixinc.io/contact/christchurch.md): New Zealand contact and visit details. ### Sydney, Australia - **Region:** Australia - **Location:** Suite 76/Mezzanine, 388 George Street, Sydney - **Role:** Primary base for Australian client work and advisory engagements - **Functions:** Delivery of resilience, continuity, and disaster recovery programs across Australia and nearby markets Contact details: - **Email:** AU@fixinc.org - **Phone:** 0485 859 092 More detail and visit information: - [Sydney office](https://docs.fixinc.io/contact/sydney.md): Australian contact and visit details. ### Kuala Lumpur, Malaysia - **Region:** Southeast Asia - **Location:** Hybrid/virtual, with advisors on the ground - **Role:** Hub for ASEAN, focused on regional research, partnerships, and advisory delivery - **Functions:** Supporting organisations across Southeast Asia. Two advisors are currently based locally, and Co-Founder Ollie Law is expected to relocate to Kuala Lumpur in February 2026 Contact details: - **Email:** my@fixinc.org - **WhatsApp/Phone:** +61 485 859 092 More detail and regional options: - [Kuala Lumpur office](https://docs.fixinc.io/contact/kuala-lumpur.md): Malaysia and regional contact options. ## Contact Channels and Availability ### Phone and WhatsApp Fixinc operates across multiple time zones, including New Zealand, Australia, Malaysia, and the United Kingdom. Indicative office hours: - **New Zealand (NZT):** Monday-Friday, 9:00 a.m. - 8:00 p.m. - **Australia (AEDT):** Monday-Friday, 6:00 a.m. - 6:00 p.m. - **Malaysia (MYT):** Monday-Friday, 9:00 a.m. - 4:00 p.m. Telephone and WhatsApp options: - **New Zealand office:** 0800 349 462 - **Australia office:** 0485 859 092 - **WhatsApp (global contact):** +61 485 859 092 - **United Kingdom contact line:** +44 20 3883 1394 Advisors operate from several geographies, so calls and messages outside listed hours may still be supported, particularly via WhatsApp. ### Email Email is available for general inquiries, program discussions, and follow-up questions. Regional email addresses help route queries efficiently: - **New Zealand:** NZ@fixinc.org - **Australia:** AU@fixinc.org - **Malaysia/ASEAN:** my@fixinc.org - **General inquiries:** info@fixinc.org ## What to Expect After Reaching Out When an organisation contacts Fixinc to explore resilience, continuity, or disaster recovery support, the process typically follows a consistent structure. ### 1. Link to Schedule a Conversation An advisor sends a scheduling link via email. This allows the organisation to choose a suitable time and preferred format for the conversation, such as phone, Microsoft Teams, Zoom, or an in-person meeting at one of the offices. ### 2. 30-45 Minute Discussion The initial conversation usually runs for 30-45 minutes. During this time: - Objectives, constraints, and current maturity levels are explored - Fixinc shares an outline of how its advisory model and delivery methods work - The organisation can ask clarifying questions about scope, timing, and potential approaches The intent is to gather enough context to determine whether there is a fit and what type of support might be appropriate. ### 3. Proposal and Follow-Up If both sides agree that a formal proposal is useful: - A proposal describing scope, structure, and indicative approach is prepared, typically within 24 hours - About a week later, Fixinc and the organisation review the proposal together to validate assumptions and clarify details - A refined quote is then produced, usually within minutes of the discussion, reflecting any agreed changes ### 4. Timeframe for Proceeding If a proposal remains unsigned after approximately five weeks, the team generally treats the opportunity as inactive or deferred and redirects focus to current client work. Organisations can re-engage later if priorities change. ## Team Profiles For advisor profiles and contact information: - [Team Bios](https://docs.fixinc.io/bios.md): Individual advisor profiles and experience summaries ## Consultations For structured consultation and engagement options: - [Consultations](https://docs.fixinc.io/consultation.md): Consultation formats and booking information --- **View this page online:** https://www.fixinc.io/contact For program inquiries: [Contact Fixinc](https://www.fixinc.io/contact) | info@fixinc.org | +64 800 349 462