# UTS Case Study > How the University of Technology Sydney streamlined emergency plans and built lasting resilience across campus through a three-year partnership with Fixinc. *This content is available in full at: https://www.fixinc.io/case-studies/uts* ## Client Overview [The University of Technology Sydney (UTS)](https://www.uts.edu.au/) is one of Australia's leading educational institutions and one of its most operationally complex. Located directly across from Sydney's busiest train station, the university spans multiple buildings, entry points, and public-facing areas. **Program Start Date**: January 2023 **Services Used**: - [Crisis Management](https://docs.fixinc.io/service/crisis-management.md) - [Incident Management](https://docs.fixinc.io/service/incident-management.md) - [Desktop Scenario Exercise](https://docs.fixinc.io/service/scenario-exercise.md) - [Validation Exercise](https://docs.fixinc.io/service/validation.md) - [Business Continuity](https://docs.fixinc.io/service/business-continuity.md) ## The Challenge With dozens of internal departments, facilities teams, and contractors, UTS had amassed an intricate set of [emergency procedures](https://docs.fixinc.io/disciplines/emergency-response-plan.md) and [crisis response plans](https://docs.fixinc.io/disciplines/crisis-management-plan.md). While individually thorough, these documents were hard to maintain, lacked consistency, and had grown unwieldy for those expected to lead during an event. UTS needed a new approach that would protect students and staff while reducing operational burden. ## The Approach Fixinc partnered with UTS to simplify and modernise their approach to resilience. Over the course of three years, Fixinc worked closely with Facilities, Campus Security, Property Services, and senior leadership to unify their crisis, emergency, and incident management processes. The engagement began with a full review of existing documentation and stakeholder mapping, aligning this against UTS's location-specific risk profile. This profile includes infrastructure threats, transit disruption, public unrest, and severe weather risks. **Delivered Services**: - [Emergency Management Plan Development](https://docs.fixinc.io/disciplines/emergency-management-plan.md) - [Incident Management Team Training](https://docs.fixinc.io/disciplines/incident-management-team-training.md) - [Crisis Plan Familiarisation Workshops](https://docs.fixinc.io/disciplines/crisis-plan-familiarisation-workshop.md) - [Operational Team Tabletop Exercises](https://docs.fixinc.io/disciplines/operational-team-tabletop-exercise.md) All training was tailored to reflect UTS's exact facilities, threats, and team structures. Fixinc also supported the implementation of faster update cycles and validation reviews, ensuring plans stayed current and relevant. ## The Outcome UTS now operates with one of the most streamlined, clearly owned emergency and crisis frameworks in the sector. Their teams have moved from fragmented ownership to shared confidence and now run regular training and validation cycles as part of business as usual. **Key Results**: - Plans are structured with simplified language - Expectations are clear across departments - Students, staff, and leadership benefit from an approach focused on fast, coordinated action and strong communication Fixinc would class UTS as one of the most mature organisations on the resilience spectrum supported by the consultancy. UTS continues to partner with Fixinc to maintain and enhance this capability through the [Maintenance Program](https://docs.fixinc.io/maintenance-program.md), ensuring Sydney's most visible campus remains one of its most prepared. ## Related Case Studies - [Stride Case Study](https://docs.fixinc.io/case-studies/stride.md): How Stride rebalanced its emergency management plans without disrupting the teams that rely on them - [EDL Case Study](https://docs.fixinc.io/case-studies/edl.md): How EDL brought crisis leadership and business continuity into alignment across its energy operations - [Optus Case Study](https://docs.fixinc.io/case-studies/optus.md): From exercise to execution, how Optus reset its continuity and recovery programs ## Reference Checks Reference checks with clients like UTS are available upon request. Fixinc has gathered dozens of clients who are prepared to vouch for their service. Reference checks can be arranged even without an active proposal or program. --- **View this page online:** https://www.fixinc.io/case-studies/uts For program inquiries: [Contact Fixinc](https://www.fixinc.io/contact) | info@fixinc.org | +64 800 349 462