# EDL Case Study > How EDL brought crisis leadership and business continuity into alignment across its energy operations through practical exercises, training, and unified planning frameworks. *This content is available in full at: https://www.fixinc.io/case-studies/edl* ## Client Overview EDL operates some of Australia's most critical remote energy infrastructure, from off-grid renewables and hybrid microgrids to gas-fired power plants supplying essential services and communities. Operating in regional and sometimes extreme environments, the stakes for EDL are high. Weather events, supply disruptions, workforce availability, and crisis response are not abstract risks but operational realities. EDL approached Fixinc with a clear goal: assess the maturity of their resilience programme and sharpen their leadership response across crisis and business continuity. Their teams needed the confidence to lead during high-pressure events, and the tools to ensure continuity through them. ## Engagement Details **Start Date**: August 2022 **Services Used**: - [Crisis Management](https://docs.fixinc.io/service/crisis-management.md): Core service for crisis response frameworks - [Validation Exercise](https://docs.fixinc.io/service/validation.md): Core service for testing and scenario exercises - [Business Continuity](https://docs.fixinc.io/service/business-continuity.md): Core service for continuity planning and documentation ## Approach Fixinc began with a full Programme Review to assess how well the current crisis and continuity strategies were aligned. A targeted Business Impact Analysis (BIA) was conducted to define system and process criticality, mapping out downtime tolerances and prioritising recovery needs across sites. - [Business Continuity Programme Review](https://docs.fixinc.io/disciplines/business-continuity-program-review-and-audit.md): Assessment of existing resilience frameworks - [Business Impact Analysis](https://docs.fixinc.io/disciplines/business-impact-analysis.md): Criticality mapping and recovery prioritisation From there, capability development included: - [Crisis Management Training](https://docs.fixinc.io/disciplines/crisis-management-training.md) for EDL's executive and site leadership teams - A tailored [Crisis Management Scenario Exercise](https://docs.fixinc.io/disciplines/crisis-management-scenario-exercise.md) simulating a multi-site disruption - Development of a unified, updated [Business Continuity Plan](https://docs.fixinc.io/disciplines/business-continuity-plan.md) The scenario included complex decision pathways such as coordinating remote response teams, managing energy dispatch communications, and communicating with government regulators under operational stress. Training focused on escalation clarity, leadership communication, and making the plans actionable in the unique environments EDL operates in. ## Outcome By the end of the programme, EDL had a resilience framework that was both simplified and strengthened. Their leadership team demonstrated clear progress in handling complex crisis injects, while the new BCPs gave local and national teams a single source of truth for response coordination. More importantly, there was buy-in across the board, from site managers to the executive table. The result was not just documentation, but confidence. EDL now has the tools, training, and structure to lead with clarity and continuity when conditions are at their most challenging. ## Project Team The Fixinc Crisis Management team who supported EDL included: - **Brad Law**: Co-Founder and Global Head of Consulting with a career covering 32 years with hundreds of leading businesses from around the globe - **Ollie Law**: Co-Founder and Managing Director - **Ella Gould**: Jr Resilience Specialist - **Hannah Perry**: Head of Operations - **Niral Bhagat**: Growth and Automations Engineer - **Imam Rossli**: Management Consulting Associate - **Bronwyn Gregory**: Accounts Manager ## Related Case Studies - [Stride Case Study](https://docs.fixinc.io/case-studies/stride.md): How Stride rebalanced its emergency management plans without disrupting the teams that rely on them - [Optus Case Study](https://docs.fixinc.io/case-studies/optus.md): From exercise to execution, how Optus reset its continuity and recovery programmes - [Auckland Memorial War Museum Case Study](https://docs.fixinc.io/case-studies/auckland-memorial-war-museum.md): How Auckland Museum is preparing for threats without compromising heritage ## Reference Checks Reference checks with clients like EDL are available upon request. Fixinc has gathered dozens of clients who are prepared to vouch for service quality. Reference checks can be arranged even without an active proposal or programme. --- **View this page online:** https://www.fixinc.io/case-studies/edl For program inquiries: [Contact Fixinc](https://www.fixinc.io/contact) | info@fixinc.org | +64 800 349 462