# Client Case Studies > Examples of how organisations improved resilience, continuity, and incident readiness through work with Fixinc. *This content is available in full at: https://www.fixinc.io/case-studies* ## Overview The case studies on this page highlight how organisations across sectors have strengthened resilience with Fixinc. Common triggers for engagement include crises that disrupted operations, new regulatory or board expectations, or the need to modernise existing continuity and recovery capabilities. The examples illustrate how crisis leadership, business continuity, IT disaster recovery (ITDR), and emergency management can be aligned into programs. For broader context on Fixinc and its advisory model: - [About Fixinc](https://docs.fixinc.io/about.md): Background and team structure. - [Services](https://docs.fixinc.io/services.md): Core resilience and continuity offerings. - [Disciplines](https://docs.fixinc.io/disciplines.md): Detailed view of specialised resilience disciplines. ## Way of Working with Clients Key characteristics of the working approach reflected across these case studies: - Prioritising clarity over volume in planning and documentation - Aligning business continuity, crisis leadership, ITDR, and emergency procedures rather than treating them as separate streams - Designing programs to continue over multiple years, including exercises, reviews, and incremental improvements as organisations and risks change For an overview of the team involved in many of these engagements: - [Team Bios](https://docs.fixinc.io/bios.md): Profiles of Fixinc advisors ## Featured Case Studies Each case study focuses on a specific challenge and how resilience disciplines were applied. ### Stride Property — Emergency Management in Multi-Site Environments Stride manages dozens of locations with high public traffic. The organisation needed to refine emergency and continuity plans while maintaining trust in the existing teams and tools already in place. Fixinc worked with Stride to rebalance emergency management arrangements without causing disruption to frontline operations or replacing familiar processes unnecessarily. The emphasis was on strengthening structure and consistency while keeping plans workable for the people who use them. - [Stride case study](https://docs.fixinc.io/case-studies/stride.md): Multi-site emergency management refinement ### EDL — Aligning Crisis Leadership and Continuity EDL operates critical energy assets across Australia and is expected to perform under extreme conditions. The organisation sought to tighten crisis protocols, align leadership expectations, and confirm that resilience arrangements would work in practice. Fixinc supported EDL to bring crisis leadership structures and business continuity into alignment, using planning and exercises to test assumptions, clarify roles, and validate response capability across operations. - [EDL case study](https://docs.fixinc.io/case-studies/edl.md): Crisis leadership and continuity alignment for energy operations ### Optus — Continuity and ITDR Reset After Disruption Following a high-profile disruption, Optus needed to reassess and reset continuity practices and IT disaster recovery programs. The organisation wanted simplified, consistent arrangements that connected business functions with technology recovery. Fixinc worked with Optus to: - Simplify continuity across departments - Align ITDR strategy with business needs - Support a culture shift so resilience was embedded in everyday operations, not just in technical documentation - [Optus case study](https://docs.fixinc.io/case-studies/optus.md): Continuity and ITDR program reset after major disruption ### Auckland War Memorial Museum — Heritage and Threat Preparedness Auckland War Memorial Museum is a major cultural institution with responsibilities around heritage, public access, and ceremonial roles. Fixinc has supported the museum over several years, working closely with security and emergency teams. The focus has been on building a culture of resilience that respects heritage and visitor experience while preparing for modern threat scenarios. Work has been tailored to the museum's specific risk profile, physical layout, and operational rhythms. - [Auckland Museum case study](https://docs.fixinc.io/case-studies/auckland-memorial-war-museum.md): Emergency readiness and resilience for a cultural institution ### University of Technology Sydney (UTS) — Campus-Wide Emergency Planning UTS serves thousands of students and staff in an inner-city environment, with multiple buildings and layered procedures. The university needed to simplify and unify emergency management so that people understood what to do and how different teams worked together. Fixinc helped UTS streamline emergency plans and establish a program across campus that remains active years after initial implementation. This work centred on clear roles, aligned documentation, and consistent training across functions. - [UTS case study](https://docs.fixinc.io/case-studies/uts.md): Campus-wide emergency and crisis management structure --- **View this page online:** https://www.fixinc.io/case-studies For program inquiries: [Contact Fixinc](https://www.fixinc.io/contact) | info@fixinc.org | +64 800 349 462