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# Hannah Perry

> Head of Operations at Fixinc, responsible for operational frameworks, system integrity, quality assurance, and ensuring flawless execution across client programs. 

*This content is available in full at: https://www.fixinc.io/bio/hannah-perry*

Hannah is an operations and quality assurance specialist with over 15 years of experience ensuring system integrity, compliance, and flawless execution across client programmes. At Fixinc, she oversees all operational frameworks, ensuring that every process functions as designed without gaps, errors, or inefficiencies. With a background in customer management, account oversight, and operational compliance, she enforces rigorous quality control, ensuring no mistakes leave the office.

## Professional Background

Hannah's career began in London, where she spent five years in secretarial and underwriting support roles across sales and insurance, gaining experience in broker support and client service. She then moved to New Zealand, where she served as a Customer Service Manager at a leading car rental company in Queenstown, refining her skills in operational oversight and customer relations. Most recently, she worked as a Customer Account Manager at St John, managing client accounts and ensuring service excellence.

## Areas of Expertise

- Risk mitigation
- Process optimisation
- Service delivery assurance
- Quality control
- Operational compliance
- Customer account management

## Organisations Supported

Hannah has supported resilience programmes for the following organisations:

- Auckland Memorial War Museum
- OceanaGold
- New Plymouth District Council
- UTS

## Team Information

Hannah has been with Fixinc since 19 October 2023 and is based in the New Zealand office.

## Contact Details

- **Email**: hannah@fixinc.org
- **Phone**: 03 244 0910
- **LinkedIn**: [Fixinc LinkedIn](https://www.linkedin.com/company/fixinc/)

## Related Pages

- [About Fixinc](https://docs.fixinc.io/about.md): Learn more about the Fixinc team and company background
- [Contact Fixinc](https://docs.fixinc.io/contact.md): Get in touch with the Fixinc team

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**View this page online:** https://www.fixinc.io/bio/hannah-perry

For program inquiries: [Contact Fixinc](https://www.fixinc.io/contact) | info@fixinc.org | +64 800 349 462